Job Details
Product Manager, User Profile
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.
What you'll do...
Digital Product is looking for Product Manager to lead User Profile focused on driving forward new and existing experiences to improve customer convenience within the Digital Product space, focused on customer profile experiences throughout their entire journey. The team is looking for a passionate and driven Product Manager who enjoys innovation, willing to make decisions improving a customer s digital presence by determining what information is related to the customer s account.
This role reports to Marc Richardson, www.linkedin.com/in/marc-richardson-24213342 Senior Product Group Manager for Customer Journey, Integrated Services at Ford Motor Company supporting all markets globally (over 60+ countries), this includes account, registration, profile, connectivity, and messaging.
The User Profile PM will be responsible for defining roadmap, managing the product, enhancing existing and new customer experiences to drive meaningful improvements across the enterprise, analyzing data, coordinating with engineers, designers, stakeholders, and other product managers to fulfill the vision. The ideal candidate will be customer-obsessed, will have an ability to operate strategically, deliberately, and work independently under time constraints to meet deadlines. This ideal candidate will have a proven track record in product management, taking on end-to-end ownership and successfully delivering results in an ambiguous and dynamic environment.
Work with product and platform teams who prioritize features for the next planning interval (PI) planning cycle.
Assist with product communication and coordination with stakeholders and customers during feature definition and delivery.
Effectively present and communicate delivery plans, statuses, risks and key decisions within product teams and with Senior leadership on a regular basis.
Obtain customer feedback and conduct customer research.
Plan, discover, design, scope, test and deploy features by working with your TRIAD to gather detailed requirements.
Face off with external teams and own the requirement gathering, pairing with PMs, and TPMs when needed.
Own the Customer value aspects of the roadmap and tying the roadmap to the Customer Journey vision.
Facilitation of PI Planning and Reporting on Status. Drive delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity.
Manage a diverse roadmap recommending tradeoff decisions for product investments.
Understand, visualize, and manage upstream/downstream dependencies.
Managing weekly, and monthly product/business reporting.
You'll have...
Bachelor s degree or a combination of education and equivalent experience.
5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines / technologies / processes as a Product Manager, Program Manager, DevOps or similar discipline.
3+ years of product management experience working in a fast-paced, environment where priorities shift on a regular basis.
3+ years of experience working in a fast-paced agile environment using creative problem-solving skills to make decisions.
3+ years experience owning/driving roadmap strategy and definition.
3+ years experience with end-to-end product delivery.
3+ years experience in front-end customer experience products.
3+ years experience managing a complex backlog with many stakeholders.
Even better, you may have...
Master s Degree or MBA
Experience working with global, multi-lingual products.
Strong organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
Firm grasp of capacity-based planning
Exceptional verbal and written communication skills, capable of presenting to senior leadership.
Excellent business judgment and demonstrated ability to think and act both strategically and tactically.
Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
This position is a range of salary grades 5-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-###-####.
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Requisition ID : 30222