Job Details
**Description**
Provides direct patient care to patients using the nursing process in accordance with applicable scope and
standards of practice.
Performs plan of care intervention, including medication administration, specimen collection, clinical
treatments, as well as other medical care treatment.
Documents patient care given.
Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and
family.
Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and
ambulation.
Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge,
referral and spiritual/psychosocial support needs.
Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age,
culture, condition, and circumstances.
Works as an advocate for the physical and emotional well-being of the patient.
**selected to become part of the prestigious S & P 500!**
Now is the perfect time to join our winning team! Signature Bank, member FDIC, was founded in 2001 as a full-service commercial bank with private client offices throughout the New York metropolitan area. In 2018, the Bank expanded its footprint to the West Coast with the opening of its first full-service private client banking office in San Francisco, and we continue to expand! The Banks growing network of private client banking teams serves the needs of privately owned businesses, their owners and senior managers. Signature Bank offers a wide variety of business and personal banking products and services.
**What you should know about the Team Leader, Service Support role:**
The Service Desk Team Lead is a key role, tasked with managing a team of Service Desk Analysts. The SDTL is responsible for overseeing the day-to-day effectiveness of service provisioning and ensuring that targets are met. The SDTL is expected to work closely with the SDM and the SDAs, including but not limited to, assisting with escalations, delegating responsibility, &, drive service improvements. The SDTL will advise on IT related issues, develop working relationships within IT and outside departments, build a collaborative culture within the Service Desk, fostering communication and commitment to the goals of the department.
**In this role, your primary responsibilities will include:**
* Provide direction and support to Service Desk Analysts.
* Provide Tier 2+ ServiceDesk support.
* Monitor the Service Desk portal for tickets assigned, prioritize, and respond quickly and effectively to requests received.
* Troubleshoot problems and support requests received through our ticketing system, phone calls and emails.
* Manage SLAs, and other performance metrics.
**To be successful, your background should match these qualifications:**
* Associates degree (AA) or equivalent from two-year college or technical school and two years of related experience; or
equivalent combination of education and experience.
* Microsoft Windows 10 & Microsoft Office 2016/365, ServiceNow / Other ITSM tools, RDP / Remote Control applications, WebEx / Other Video Conferencing tools, McAfee / Other Antivirus applications, Cisco Finesse / Other Phone System tools, Cisco Jabber / Other Messaging Tools, Mapping Drives, file searching
* Superb communication, interpersonal and collaborative skills a must.
* A positive attitude. Organizational and Multitasking skills.
* Ability to be a team player, working well with others.
* An active / empathetic listener. Honesty, integrity, and empathy.
* Experience in delivering excellent customer service.
* Experience with ServiceNow cloud application.
**We offer an amazing employee benefit package, including:**
* A generous BONUS program with eligibility for all employees
* Comprehensive health benefits, including vision and dental options, and huge HSA contributions
* An award winning wellness program, with employee payments in several categories!
* Tuition reimbursement up to $10,000 annually
* 401K with company match and immediate vesting
* Pet Insurance
* Parental leaves
* And the list goes on!
**For those candidates applying to locations within the New York City boroughs:** As part of our commitment to health and safety, and as mandated by law, all employees are required to show proof of vaccination to be considered for any position with Signature Bank. Where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received the COVID-19 vaccine prior to their start date. Upon commencement of employment, new team members must provide proof that they have been fully vaccinated against COVID-19.
**For those candidates applying to locations in San Francisco:** Signature Bank will consider for employment qualified applicants with criminal histories consistent with San Francisco Fair Chance Ordinance and federal laws applicable to Signature Bank.
View available Careers with Signature at
We are an Equal Opportunity Employer.
*We do not sponsor work visas.*