Job Details
** Customer Service Technician**
**Job Category****:** Service/Support **Requisition Number****:** CUSTO001648 Showing 1 location **Job Details**
**Description**
Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.
Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a perfect job. Come find out what Anritsu has to offer you!
As a **Customer Service Technician** based in Morgan Hill, CA you will have responsibility for performing in-house repair and calibration of RF/Microwave test equipment and sub-assemblies.
Key Responsibilities and Performance Measures include:
* Calibrate, troubleshoot and repair a wide variety of RF/Microwave electronic assemblies and products such as VNAs, Spectrum Analyzer and Synthesizers, including benchtop and handheld test equipment.
* Repair is sometimes done at the component level
* Use a variety of test equipment and interpret technical information.
* Ensure that appropriate quality standards are met at the workstation.
* Participate in ongoing efforts of process and product improvements.
* Review and implement product specific service notes.
* Use verbal and written communication skills to report technical information as required.
* Perform other duties and assume responsibilities as required.
* This position will be reporting to the Customer Service Manager based in Morgan Hill, CA
Requirements :
* Associates Degree in Electronic Technology or equivalent
* Typically requires a minimum of 3 years electronic technician experience, including troubleshooting at the component and/or systems level.
* Knowledge of ISO-9000, ISO-17025 and ANSI Z540 standards.
* SMT rework skills are a plus
In order to be successful in this role, the following competencies and behavior skills are required:
* Strong initiative and the ability to work well in a team environment
* Demonstrates a strong sense of urgency
* Good verbal and written communication skills
* Capability and willingness to handle multiple task required
* Taking initiative to seek out most critical assignments and has the ability to perform at the highest level
* Complete task and assignments in a timely manner
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)