Job Details
Do you have a passion for service and love to put a smile on people s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Communicate with housekeeping to make sure guest rooms are readyGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationBookkeeping: keep accurate records of all hotel guest account informationField customer complaints when necessaryManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsQualifications:Well-versed in taking telephone calls and handling stressful situationsMust have graduated high school, received a GED or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredHas previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company:Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of if we take care of our employees then our employees will take care of our guests, our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.