Job Details
** Customer Relations Manager**
**Job Category****:** Sales **Requisition Number****:** CUSTO001829 Showing 1 location **Job Details**
**Description**
**Summary of Essential Functions:**
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Additional duties may also be assigned.
Field Operations
* Provide sales support and coverage of TAMKO national account customers and mid-level TAMKO distributors in day-to-day operations. This includes assisting in the administration of rebates, incentives, marketing allowances, and other various programs and services
* Resolve discrepancies pertaining to accounts: invoices/billing, credit memos, return material authorizations, deliveries, price quotes, and warranty material certificates
* As requested, inspect and collect information for product warranty claims in coordination with Technical or Warranty Service Department
* Join, attend, and maintain local business organization partnerships such as local trade associations, home builder associations and local trade shows
* Keep distributor showroom displays stocked with current literature and samples
* Coordinate strategic business plans with other TAMKO sales personnel to increase sales
* Promptly and professionally return all phone calls, text messages and emails
* Prioritize top professional installer sales call strategy to drive product usage to maximize pull through sales
* Make sales calls on jobsites to develop TAMKO specifications and sales
* Serve as a subject matter expert in TAMKOs Pro Contractor Program and provide all field support
* Speak to small and large groups to plan, organize and conduct product knowledge training to all TAMKO customers
* Demonstrate selling features, benefits, and correct installation process of all TAMKO products
* Report customer call activity, appointment setting, prospecting data, and customer pipeline planning on a daily basis using Salesforce:
* Develop optimal travel plan to maximize service and limit travel costs
* At minimum, prepare monthly activity/market reports and participate in accountability meetings with TAMKO management
* Report sales expenses, customer call planning, mileage report, sales forecasting and competitor research weekly.
* SAP support functions
**Requirements:**
* Bachelor's degree (B. A.) from four-year college or university; or at least four years of related experience and/or training; or equivalent combination of education and experience.
* Have an adequate understanding of Spanish.
* Must have valid drivers license. Required travel by air transportation in and out of assigned territory. Position requires overnight stays away from home.
**Physical Requirements/Work Environment:**
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
* The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this job include acuity sufficient for driving an automobile and truck, minimal color discrimination, and accurate depth perception.
* Frequent extended work hours.
* The noise level in the work environment is usually quiet.
In addition to an attractive wage, this position offers a competitive benefits package including Group Health and Life Insurance, Vision and Dental Insurance, a Flexible Benefits Plan, a 401(k) Retirement Plan with a company match, a Profit Sharing Retirement Plan, and other benefits.
*This job description is subject to change at any time.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**