Job Details
**Operations Director, Hotel Services - Hyatt Regency Washington, DC**
Apply Later **Job ID** OPERA011154 **Date posted** 01/20/2022 **Location** Washington , District of Columbia **Position Type** Full Time Position Overview
Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.
Key Job Responsibilities
Operations Management
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the companys standards. Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors. Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear. Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members. Manages staff to support the growth of the business and accomplish the organizational goals. Provides focused and continued coaching to develop the skills of team members. Manages human resources activity including selection, performance management, and training and development. Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Training and Development
Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs. Provides mentoring and coaching to assure the continual development of team members. Trains technical staff and models appropriate use of all technical equipment. Recommends team members for additional training opportunities as needed.
Job Requirements
High School Diploma is required. Bachelors degree is preferred.
3+ years of audio visual experience
1+ years of supervisory experience
Working knowledge of audio visual equipment in a live show environment
Experience handling pre-planning and operations of large audio visual events
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
A valid drivers license is required for team members in positions that operate Company vehicles.
Competencies
Communication
Exceeding Customer Expectations
People Development
Teamwork
Concern for Quality
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Apply Later **Career Path Opportunities**
Discover everywhere you can go and the impact you can have. Your career is never limited to one location with Encore.
**What to Expect**
We want to give you a window into our recruitment process to ensure that your journey to becoming a Encore team member is a positive experience.
**Benefits**
Youll find some of the best rewards in the industry from comprehensive insurance options and generous PTO to a company-matching 401(k).