Job Details
Job Details
Job Location
Wilmington, NC
Position Type
Full Time
Education Level
2 Year Degree
Travel Percentage
Road Warrior
Job Shift
Day
Job Category
Installation - Maint - Repair
Description
Qualifications
ABOUT US:
WECO - A Duravant Company
With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.
Up to 75% regional travel required during busy seasons from August to November - Pre-Employment Drug Screen, Physical and Background Check Required
POSITION SUMMARY:
The Field Service Technician position reports to the Service Manager and works closely with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded with every assignment. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The Field Service Technician is also responsible to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.
POSITION DUTIES & RESPONSIBLITIES include the following. Other duties may be assigned.
- Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
- Conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
- Perform quality control tests on repaired equipment, as needed
- Achieve service delivery goals including response time, first time fix and customer satisfaction rates
- Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
- Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
- Responsible for timely and accurate documentation of all service activities
- Provide equipment reliability feedback to quality engineering and collaborate on improvements
- Attend training classes and technician meetings as required
- Comply to industry, company and customer safe working practices
POSITION REQUIREMENTS: - High School Diploma or equivalent required.
- EE, EET, EECS or Industrial Electronics degree is a plus
- Strong mechanical and electrical background required
- Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport.
- Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home.
- Travel for a minimum of 1 week/ 4 week maximum.
PHYSICAL REQUIREMENTS: During the duties of this job the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, crouch, walk, talk, hear, and drive, use hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, and reach with hands and arms above the shoulders. The incumbent must occasionally lift, push, or pull up to 100 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, moderate cold and moderate heat based upon time of the year and location. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.