Job Details
Location: Vail, CO, US
**One Job Double the Benefits.** Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriotts nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home.
**As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.**
Join us now and receive an end-of-season bonus of $2/hour for every hour worked!
Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at RockResorts/Vail Resorts Hospitality ("RR/VRH") is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.
The magnitude of beauty at the Vail Marriott Mountain Resort () is one that defines the elegance of a European Chateau with the back drop of the Rocky Mountains. The Vail Marriott Mountain Resort and Spa is now hiring a Concierge.
**Job Summary:**
This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.
**Essential Job Functions:**
* Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
* Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs .
* Handle confidential information, including guest records, with a high degree of integrity.
* Implementing the flow of information to guests about hotel services, features and room amenities, alongside answering questions, giving directions and making detailed reservations or recommendations.
* Assist in maintaining database and binder of vendor information as well as current area information, weather and grooming reports, restaurant specials and event.
* Keep lobby area neat and replenish stock of printed materials including magazines, brochures and trail maps.
* Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
* Performs any additional tasks or projects as required.
**Qualifications:**
* High school diploma or equivalent. -*required*
* Must be able to read, write, speak, understand and comprehend English fluently. -*required*
* At least 1 year of guest service experience. -*required*
* Concierge experience. -*preferred*
* Knowledge of the Vail Valley area and Vail Mountain. -*required*
* Proficiency in Microsoft Office and Internet Explorer. -*required*
* Ability to read and respond to complex correspondence. -*required*
* Ability to effectively present detailed information to guests and employees. -*required*
* Must be able to work weekends, evening and holidays. -*required*
* Flexible schedule required (Willing to work split shifts and willing to pick up extra shifts as needed). -*required*
* Able to speak and understand Spanish helpful. -*preferred*
* Must be able to stand for up to 4 hours at a time. -*required*
* Resumes. -*required*
* In-person interview highly. -*preferred*
* Two satisfactory references. -*required*
**Learn more about:**
The Vail Marriott:
Vail Resorts Grooming Policy: Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.
The budgeted range starts at $18.50 - $20.00. Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including...
* Medical, Dental, Vision insurance, and a 401(k) retirement plan
* Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
* Paid Parental Leave for eligible mothers and fathers
* Healthcare & Dependent Care Flexible Spending Accounts
* Life, AD&D, and disability insurance
**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*
Requisition ID 411767