Job Details
Position Overview
Are you dedicated to safety and following the rules? Do you like working outside the normal office environment? Do you want the flexibility of an on-call schedule?
We are looking for a responsible, trustworthy individual to monitor various events at the Community Center. The perfect candidate will be friendly and helpful but assertive when necessary. You will promote a supportive, safe environment and assist renters in whatever they may need. You will be responsible for opening and shutting down facilities, so attention to detail is imperative. Are you up for the challenge? Don't Wait! Submit your application materials and be sure to complete all sections and answer all supplemental questions. Do not use refer to resume in the application. Candidates must be available nights and weekends.
Under the direct supervision of the Program Manager, the Building Monitor supervises the use of indoor facility rentals.
The Building Monitor reports to the Program Manager.
Responsibilities
ESSENTIAL RESPONSIBILITIES
The following tasks are representative and not to be considered all inclusive.
Manage the use of recreation facilities
- Open and close facility
- Arrive at building 15 minutes prior to start of event
- Open facility according to its specific arrangement
- Check facility thoroughly prior to participant departure. Complete activity report form, addressing any problems or late departure with contact person of activity.
- Secure building
Assist renter
- Show users where equipment (chairs, tables, etc) is located
- Monitor clean up after event or activity
- Show users how to use kitchen appliances & AV System
Supervise the overall use of the facility with respect to the care and maintenance of the facility.
- Observe and direct the use of facility so that it is used in a safe and positive manner and see rules and regulations are followed
- Communicate with renters as a positive ambassador for the department
Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.
Communication
- Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
- Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
- Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
- Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
- Address difficult or contentious issues in a constructive manner.
- Be positive and enthusiastic when speaking with customers.
Respect
- Be courteous and polite.
- Treat customers with dignity and respect.
- Understand customer's expectations and treat them as a priority.
- Actively listen and give customer undivided attention.
- Appreciate differing perspectives, opinions, and needs.
- Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
Responsiveness
- Provide prompt and reliable service.
- Respond to phone/email as soon as possible.
- Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
- Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
- Demonstrate a "can-do" attitude.
- exhibit problem-solving skills leading to sound judgment and quality decisions.
Complete other tasks as assigned
Qualifications
Education: High school diploma or GED; must be 21 years of age
Experience: Some experience with group activity and/or events preferred.
Skills &Abilities
- Thorough knowledge of safety standards, practices, and regulations related to building use and maintenance.
- Able to learn how to operate an AV System.
- Ability to learn and show users how to operate kitchen appliances.
- Thorough knowledge and the ability to use appropriate CPR and First Aid practices and procedures.
- Able to effectively use oral and written communication in the performance of duties and responsibilities.
- Able to learn city procedures, regulations, and requirement with respect to procurement, safety, operations, and organization.
Additional Information
WORKING ENVIRONMENT
The work is performed mainly in the Community Center, but may be required to work in various sites and facilities. The Building Monitor is responsible for the security of the facility and the safety of participants. Work is performed evenings and weekends.
ESSENTIAL FUNCTIONS
Physical: Work is performed mainly at the Community Center, but possible at other facilities within the community. The work requires the employee to unlock and open the facility as well as secure it at the conclusion of the program. The work requires the employee to supervise the set up and take down of tables and chairs in preparation for the activity.
Mental: The work requires that the employee be assertive in the course of maintaining order and the positive atmosphere within the facility.
Equipment Used: General office equipment and a variety of recreation and sports equipment.