Job Details
About Alice Walk
Alice Walk is a fast-growing women s clothing brand founded on the belief that pairing classic silhouettes with beautiful, high-quality materials is the key to creating a fresh-yet-timeless wardrobe. We believe less is so much more. Classic, clean and truly timeless that is our design philosophy. Those special staples you love and will wear for years to come. All of our clothing is designed in-house and then thoughtfully produced in small batches by expert factory partners around the world. Alice Walk is run by a small team based out of Boston, and all of our fulfillment is done in-house!
Website: www.alicewalk.com
Instagram: @alice_walk
ABOUT THE ROLE
*Candidates who write a brief cover letter about why you are interested in the position will be given priority over applications that only include a resume*
We are looking for a highly organized and detail-oriented individual who loves operations, has a passion for data & systems, and enjoys hands-on work to join our small team at our ecommerce fulfillment center in Mansfield, MA.
The Ecommerce Warehouse Operations Manager will play a crucial role in ensuring the smooth day-to-day running of our warehouse, keeping our inventory impeccably organized, coordinating large shipments of product, and ensuring efficient warehouse operations; our company is growing quickly, so we need someone who is passionate about developing new systems to improve operational efficiency as we grow!
In this role you will get to work on a women-led, tight-knit team that is passionate about the growth and reputation of our brand and values relationships, team culture and a positive work environment.
DUTIES + RESPONSIBILITIES :
- Inventory: You will be the go-to person for all of our inventory!
- Ensure inventory organization and accuracy across all of our channels, including our retail store on Nantucket, and working with the Head of Operations to allocate and transfer inventory
- Conducting regular inventory counts to ensure inventory is accurate, and resolving discrepancies
- Work with customer service to answer questions about inventory and prevent overselling
- Develop inventory control procedures to ensure accurate stock levels as our SKU count grows (barcode scanning, cycle counts, software upgrades, etc)
- Tracking and managing inventory across multiple software systems (including Shopify, Excel, Rechain PLM), and the ability to manipulate and analyze spreadsheet data (formulas, pivot tables, filtering, conditional formatting, etc)
- Receiving Inventory:
- Coordinate, count & organize all incoming shipments of product
- Communicate any discrepancies with vendors and updating inventory levels
- Maintain detailed records, and file packing lists, import documents, etc.
- Logistics:
- Manage relationships and communication with all shipping carriers
- Liaise with freight forwarders and obtaining quotes for import shipments
- Prepare all domestic and international paperwork required for shipments. Managing customs / harmonizing codes and rates, alongside our customs broker
- Monitor all incoming shipments and proactively resolving customs delays, ensuring accurate duties were levied, etc
- Communicating delivery dates & delays to the rest of the team so key product deadlines are met
- Analyze shipping carrier costs & services
- Warehouse organization:
- Lead by example, maintaining an organized and immaculate warehouse environment
- Strategize warehouse layout & storage methods to maximize space efficiency - especially as new product arrives and our SKU count grows
- Developing strategies for receiving & warehousing inventory to maximize our internal warehouse space (splitting shipments, working with factories to store product, etc.)
- Order Processing:
- Work with the Fulfillment Manager and Fulfillment Team to ensure orders are picked and packed in a timely manner
- Implement new systems to streamline fulfillment efficiency as our company grows (barcode scanning, pick lists, etc)
SKILLS & REQUIREMENTS:
- Extremely organized, with an incredible attention to detail
- An Excel-wiz, and a passion for data and systems! You also are very comfortable using computers, learning new software and troubleshooting technical issues; experience with Shopify / shipping platforms is a plus!
- Ability to manage and prioritize multiple projects, remain calm under pressure, and pivot when necessary!
- Having a Can-Do attitude & and proactively taking initiative to problem solve issues as they arise
- A positive and enthusiastic leader - people love to work with and for you!
- Excellent communication skills, both written and verbal
- Experience in an apparel retail environment is a plus! (but not required)
- This job does require some heavy lifting, so you need to be able to: move and lift 25 lbs with ease (and 50lb occasionally); be on your feet while working (standing or walking); occasionally will need to climb a step ladder.
JOB DETAILS:
- 32-40 hours per week, Monday - Friday
- Start and stop time somewhat flexible (between 8:30am - 4pm)
- Salary range starting at $65k, based on experience
- Paid holidays and time-off
- 401k with company match
- Generous employee clothing discount
- Other benefits to be discussed during the interview process