Job Details
**Post Order Processing Representative** Location **Herndon, VA** # of openings **1** Security Clearance **No Clearance Required** **SUMMARY:**
A Post Order Processing Representative is responsible for supporting Purchase Order/Sales Order (POSO) and Return Material Authorization (RMA) requests. This mission critical role requires experience with change management standards to ensure orders meet contractual obligations, tax/credit approval standards, and to ensure that orders remain compliant to customer, government and Iron Bow requirements.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** :
* Perform compliance checks between customer purchase order and Oracle system change order request within expected SLAs.
* Review and monitor POSO/RMA portals to ensure tickets are up to date and progressing per SLA
* Identify and notate issues that result in making changes to orders so preventative action can be taken on future orders to minimize order changes
* Work closely with the Sr. Manager and team leads on new policies and procedures as needed
* Maintain assigned POSO/RMA volume
* Handle RMA requests, returns/replacements, and credits, working directly with Order Management to ensure process is complete
* Follow up with appropriate parties and notate activities until issues are resolved and change order is completed
* Distribute reports to monitor and measure team SLA
* Work cross-functionally to drive POSO/RMA requests to a close
* Other duties as assigned
**Competencies:**
* Excellent communications skills both oral and written
* Outstanding customer service skills, driving a positive customer experience
* Ability to prioritize, multitask and work well under pressure in a fast-paced environment
* Excellent organizational skills, time management, and follow up skills to ensure responsibilities and goals are met within the SLA
* Excellent problem solving and decision making skills
* Ability to gather appropriate details that lead to sound decisions or suggestions to Management on behalf of the team
**EDUCATION/EXPERIENCE:**
* Bachelors degree or equivalent experience
* Minimum of 1-3 years experience in change management, order management, customer service, or other relevant experience
* Experience handling Government, Prime and Commercial IT Solutions preferred
* Advanced level of experience in Microsoft Office, especially Excel and Outlook
* Previous experience with Oracle EBS a significant plus
**TRAVEL REQUIREMENTS:**
* None
*This position and continued employment with Iron Bow Technologies is contingent upon providing documentation of being fully vaccinated for Covid-19 or you must provide documentation to Iron Bow Human Resources supporting a bona fide request for Religious or a Medical Accommodation.*
*Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.*
*Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.*