Job Details
Hi, we re Primark. We re all about fun, fashion, and a fabulous career. We re fast-paced, with our stores receiving hundreds of new products every week. We have amazing fashion at amazing prices, all of the time. We set the fashion trends. We re committed to providing our customers with service that is second to none. As part of our global team, you ll be at the forefront of expanding this fashion revolution in the United States. Are you game?
People & Culture HR Administrator
Key Responsibilities:
Functional Expertise
Working collaboratively with the Store Management Team and the Store P&C Business Partner, to deliver the people agenda in Store. This is a generalist role, responsible for all day-to-day P&C administrative activity, with particular focus on:
Recruitment
Support the Retail Management team with recruitment administration
Carry out the pre interview recruitment activity required for Retail Assistant/ non-management roles including uploading/ advertising roles, screening, interview coordination and candidate contact
In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps
Deliver a consistent and engaging candidate experience through the recruitment administration process
Administer the applicant tracking system to include role creation, candidate response and onboarding steps
Liaise with third party contacts for graduate, work placement and/ or temporary resource as required
Participate in recruitment and selection activities for seasonal recruitment events
Onboarding and Induction
Administer the onboarding process including contract / offer preparation and payroll / systems set up
Complete the appropriate administrative checks
Organize the relevant workwear and lanyards for new starters
Participate in the delivery of the Primark Induction/ Welcome event for new starters in partnership with the Retail Management team
Resource Planning
Responsible for the maintenance of people data in the resource planning tool including adding/ removing joiners and leavers, printing weekly rotas and collating overtime
Communicate rotas and schedules to colleagues (checking that shifts/ overtime allow for regulatory breaks)
Administer holiday requests in line with Country regulatory requirements
Periodically review holiday balances to ensure colleagues are actively booking holiday
Provide weekly absence reports to Retail Management for review
Support the administration process for Colleague store transfers as required
Payroll
Set up new starters/remove leavers on the payroll system and work with third party payroll provider
Complete the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant Colleagues/Managers
Update the T&A/payroll system with relevant absence information and ensure documentation is received and processed in accordance with Country Regulations
Process any payroll adjustments and changes
Work with the P&C Business Partner to administer any levy / subsidy payments
Act as a point of contact for Colleague queries and resolve any issues or concerns
Training & Development
Support the delivery of core learning programs via learning platforms and maintain records of learning activity
Maintenance of mandatory learning activity records e.g. first aid, data protection
Carry out administration support for Retail Assistant Succession planning for Retail Management roles
Engagement & Well-being
In partnership with the Retail Management team proactively support implementation of events and activities that drive engagement, wellbeing, and a positive Primark culture in store
Responsible for updating all engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddles
Schedule the listening group meetings and support the Store Manager in preparing for and responding to colleagues
Provide administrative support for store recognition activities, including nominations and Store Manager review
Encourage participation in the Primark Engagement Survey and collate completion rates
Support Retail Management to hold colleague conversations on health or well-being issues
Performance Management (MYP)
Collate completion of the mid-year and end of year Make Your Primark review process
Provide support to the Retail Management team on the probationary period and performance review process and encourage a culture of feedback
Support the Retail Management team in the administration of the performance review process
Prepare template documentation for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs)
Talent & Succession
Carry out administration support for Retail Assistant Succession planning for Retail Management roles
Provide administrative support during the Retail Management talent review process
Employee Relations
Maintain colleague records (paper and electronic) in accordance with Country regulations (GDPR / Data Protection guidelines)
Support Retail Management as a first point of contact on people procedures and absence queries
Preparing template documentation required for ER investigation and outcomes
Responsible for tracking ER cases and recording progress
Reporting & KPIs
Maintain the people systems that provide reporting and analysis to the Store Manager on people measures and KPIs
Support with completion of Store, Area and Central Office reporting
Administer and collate data from colleague exit interviews
Administer leavers process including the return of Company property
Participate in store audit procedures
Business Alignment & Change
Demonstrate an understanding of the overall P&C strategy and purpose
Maintain relationships with the Central P&C team and network effectively with the wider P&C community to share best practice
Commercial and Business Impact
Develop understanding of store commercial performance and customer experience
Deliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the business
Review the administrative aspects of P&C in store and make recommendations where efficiency gains are identified
Behavioral Competencies
Decision Making
Apply experience and relevant information to support day to day P&C advice and decision making
Self-Direction and Agility
Promote a culture of inclusion, optimism, enthusiasm, and mutual support.
Demonstrate resilience and tenacity to overcome any barriers with a flexible and agile approach to changing business needs
Strong organization skills and a natural self-starter
Customer Experience
Demonstrate a high level of trust, collaboration, confidentiality, and diplomacy with all Colleagues in the store
Innovation
Encourage a culture of continuous improvement and openness to change
Technical Requirements of the Role-holder
Experience working as a P&C Administrator or similar role
Attention to detail and accuracy
Excellent organizational skills, with the ability to prioritize well and be flexible in a fast-paced environment with changing demands
Strong communication skills (written and verbal) and effective in communicating clearly and persuasively
Working knowledge of employment legislation and best practice
Good analytical and problem-solving skills and an interest in developing commercial acumen
Retail sector experience desirable