Job Details
* Innovative Technology
* Awesome Benefits
* Great Culture
Location:
Customer Service Representative (Days) in St. Louis, MO at Interface Security Systems **Location:**
**Experience:**
Not Specified **Job Description**
**Job Description**
**$900 hiring bonus- details will be discussed upon interview!**
**Customer Service Representative (Days)**
This is a Non-Exempt position starting at **$16.00** an hour
*Please note favorable results on a pre-employment drug screening and background check are required*
At Interface, we are passionate about connecting and protecting what matters most to businesses ... their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.
**Increasing Safety! Deterring Theft! Ensuring Protection!**
This role is a Customer Service Representative role in our **Security Operations Center,** responsible forprocessing incoming signals in adherence to policy and following designated procedures. Customer Service Representatives will respond and communicate with Interfaces customers in a positive and pleasant manner. This role is based in our Earth City, MO headquarters.
Training is provided!
**Customer Service Representative (Days)****:**
* Process incoming alarm signals, example- burglary or fire alarms
* Dispatch proper authorities and notify responsible parties
* Run and complete shift reports
* Communicate with previous shift and handle what needs to be done
* Answer phones
* Follow up with customers on problems
* Control nuisance and/or faulty equipment by issuing service tickets
* Log all shift activity
* Train new employees
* Other duties as assigned by Management
* Workday shift 5:00 AM CST- 1:30p CST
**Job Requirements**
**CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:**
**EDUCATION and/or EXPERIENCE**
* High School Diploma or GED equivalent
* Previous Customer Service Experience a plus!
**SKILLS and ABILITIES**
* Excellent written and verbal communication skills
* Ability to work with customers over the phone in all manner of conditions
* Customer service skills
* Ability to work some holidays
* Ability to work without direct supervision
* Computer skills
**About Interface**
Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nations leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.
Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see whats possible.
**Equal Employment Opportunity Policy**
Interface Security Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.