Job Details
The Theft Recovery Agent is responsible for ensuring theft packages are processed accurately and rental agreements are closed in a timely manner.
The starting pay for this role is $16.50 per hour.
What Youll Do:
Review and resolve overdue rental files in a timely manner within established guidelines.
Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
Confirm stolen status with local authorities and review all applicable systems to create a theft package and generate demand letter when applicable.
Ensure vehicles are placed in the proper hold code.
Review pending theft packages and partner with Corporate Security when appropriate.
Support multiple email inboxes and ensure responses are sent in a timely manner.
Assign vehicles to vendors, as appropriate.
Other responsibilities and projects as assigned.
What Were Looking For:
Experience in customer service or call center environment
Moderate efficiency in MS Office, including Excel, Word, and Outlook
Ability to learns and achieve proficiency in new software applications
Excellent verbal and written communication skills
Strong customer service skills with the ability to de-escalate sensitive situations
Strong organization and analytical skills
Ability to work independently
Bilingual is a plus
What Youll Get:
Up to 40% off any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran