Job Details
Why You Want To Work Here:
We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.
Responsibilities of the Applicant Services Representative:
- Answer incoming phone calls
- Receive and respond to incoming emails
- Calculate benefits information, status, and payments
- Route calls to appropriate departments
- Process status requests, applications, documents, and eligibility waivers
- Maintain files of information
- Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
- Other duties as assigned
Requirements of the Applicant Services Representative:
- Over 2 years of previous customer service / data entry processing experience
- Previous benefit fund experience strongly preferred, but not required
- Previous banking or number/ finance-oriented experience desired
- Listens well with the ability to communicate effectively both in verbal and written communications
- Presents a professional image in the office
- Strong attention to detail
- Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor