Job Details
**Location:** Peterborough, NH
**Educational requirements:** High School diploma or equivalent some college preferred; 5 plus years of related experience; supervisory experience a plus. **Primary job responsibility:** Assist Customer Service and Project Manager and support Customer Service team with daily customer service operations, including sales orders and processing, customer communications, and customer complaints; Communicate important information with customers about the products and/or services that Microspec provides; Actively liaison with other departments; Keep customers updated in a timely manner about the status of their order(s), including proactive updates about risks to timely delivery or changes to acknowledged ship dates; Develop comprehensive knowledge of Microspecs products, services and policies and be able to communicate them to customers and staff. * Perform other responsibilities as required for Sales and Customer Service.
* Follow all policies and procedures including ISO
* Accept, process, and track sales orders in a timely manner;
* High proficiency with MS Outlook, Excel, Word, and QuickBooks.
* Coordinate and share order, sales, product, and technology information to ensure on-time delivery;
* Build strong and lasting relationships with internal and external customers;
* Partner with customers to effectively address and/or resolve issues through email and phone;
* Show composure, resilience, proactivity, and flexibility in responding to customer needs and changes in case volume;
* Display excellent written and verbal skills with the ability to discuss technical details with customers;
* Exercise strong analytical, problem solving, and research skills to sufficiently address issues even if solutions are not immediately obvious;
* Work closely with other departments to collaborate with them to address and resolve customer order issues;
* Act as back-up to the Customer Service and Project Manager when needed;
* Maintain communication with customers and potential customers;
* Maintain customer files and other documentation;
* Assist in data collection, entry, research and management for Customer Service and Project Manager as needed;
* Generate graphs, tables, and reports for projects;
* Analyze and interpret data as needed;
* Complete all assigned tasks accurately and efficiently;
* Ensure a consistent standard of customer service is always maintained;
* Sort and file paperwork; and
* Perform other responsibilities as required for Sales and Customer Service.
- YES
- **Consistent motor skills and other requirements of the position:**
- **Reports to:** Customer Service and Project Manager.
- **Essential functions of position:**
Persistent: Standing: 10% Sitting: 75% Walking: 15%
Consistent lifting of up to 35 lbs. Rarely
lifting of 1 lb. Frequently
Maximum carrying distance of up to 30 ft. Occasionally
Reaching must be able to reach machines and/or materials up to 6 ft. from Frequently
Kneeling N/A
Climbing stairs N/A
Repetitive motion right/left hand/wrist Frequently
Repetitive motion right/left foot/ankle N/A
Continuous arm motions Yes
Must be able to avoid potentially moving which could cause injury Yes
Must be able to grasp and move object consistently and regularly Yes
Vision: intricate nature of work requires of 20/20 with or without corrective lenses Yes
Must be able to use gaging equipment and tools Yes
Must demonstrate to work productively and efficiently with others Yes
Microspec offers competitive wages and benefits including:
Entry level minimum rate: $15/hr
100% Health insurance premium paid by Microspec
Matching 401K plan annually after 1 year
Entry level 2 weeks paid vacation
64 Hours personal/sick time (unused time paid out at end of )
Annual discretionary bonus