Job Details
Position Overview:
We seek a highly skilled Commercial Real Estate Property Manager with a specialized focus on facilities management to oversee a diverse portfolio of properties. The ideal candidate will possess a strong background in facilities maintenance, vendor management, and tenant relations, with a proven track record of optimizing operational efficiency while maintaining superior tenant satisfaction. This role requires a strategic thinker who can effectively manage a wide range of properties, ensuring they meet the highest standards of functionality, safety, and aesthetic appeal.
Key Responsibilities:
1. Facilities Management:
- Develop and implement comprehensive facilities management plans for each property in the portfolio, ensuring optimal functionality and efficiency.
- Oversee all aspects of building maintenance, including HVAC systems, electrical systems, plumbing, and landscaping, to ensure properties are well-maintained and in compliance with regulatory standards.
- Coordinate regular inspections and preventive maintenance programs to identify and address potential issues before they escalate.
2. Vendor Management:
- Evaluate, select, and manage relationships with third-party vendors, contractors, and service providers to ensure high-quality and cost-effective services.
- Negotiate contracts and service agreements to secure favorable terms and pricing for property maintenance and repair services.
- Monitor vendor performance and adherence to contractual obligations, intervening as necessary to address deficiencies and ensure service level agreements are met.
3. Tenant Relations:
- Serve as the primary point of contact for tenants regarding facility-related issues, inquiries, and requests, maintaining open lines of communication to promptly address concerns and resolve issues.
- Oversee 26 properties (all within ~10 mile radius)
- Engage regularly with tenants to immediate address concerns, gather feedback, and foster positive relationships, striving to exceed tenant expectations and enhance overall satisfaction.
- Collaborate with leasing and marketing teams to develop and implement strategies to attract and retain tenants by enhancing the overall appeal and functionality of properties.
4. Database Management:
- Track and update:
Tenant and vendor contact info, premises access, keys and codes.
Equipment data, unit information, performance and life expectancy.
Permit and warranty expirations.
Contracts, ongoing services, preventative maintenance plans, estimates, SOWs.
Annuals, Deficiency Reports, repairs, work orders, etc.
Utility and meter records
Tenant buildouts, turnovers and insurance claims
5. Financial Management:
- Develop and manage annual operating budgets for each property in partnership with AP department, ensuring expenses are effectively controlled and within budgetary constraints.
- Identify opportunities for cost savings and efficiency improvements in facility operations, implementing initiatives to maximize ROI while maintaining high-quality standards.
- Oversee repairs, TI, buildouts and CapEx projects, including property common areas.
- Oversee Property Insurance and tenant claims as applicable.
6. Compliance and Risk Management:
- Stay abreast of relevant laws, regulations, and industry standards governing commercial real estate and facilities management, ensuring properties remain in compliance at all times.
- Research government websites and contact vendors to confirm compliance standards and requirements.
- As appropriate, implement policies and procedures to mitigate risks related to property operations, safety, and environmental factors, fostering a culture of safety and adherence to best practices.
Qualifications:
- Affiliate Brokers License in the State of Tennessee (required).
- Bachelor's or Associate s degree in in related field (preferred).
- Current Driver s License (reliable and insured vehicle).
- Minimum of 5 years of experience in commercial real estate property management with oversight of diverse property portfolio.
- Proven ability to manage multiple properties with diverse needs and requirements (experience in Industrial, Office and Retail preferred).
- Strong knowledge of building systems and maintenance practices, including HVAC, electrical, plumbing, and landscaping.
- Familiarity with Property Management obligations associated with Property Management Agreements.
- Proficiency in Yardi Voyager and MS Office suite.
- Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with tenants, vendors, and internal stakeholders.
- Strong analytical and problem-solving abilities, strategic mindset and attention to detail.