Field AV Service Technician - Boston, MA - Military Veterans


Job Details

MILITARY VETERANS

Bring your technical experience and military training to Karl Storz as a travelling Service Technician! You will have the freedom outside of the office to help clients that positively effect the lives of people every single day.

We improve patients lives every day. Our innovations help millions of patients worldwide to have access to diagnostics and treatment options that seemed impossible only a few decades ago. These innovations are the result of the contribution of every single employee, as well as the trust we have earned from healthcare professionals around the globe, through over 75 years of experience and market leadership.

Job Purpose and Core Tasks:

The Performance Support Specialist II supports product performance by performing various support duties of KARL STORZ OR1 Integrated Operating Rooms and Network-based systems.

  • Serves as a Subject Matter Expert in OR systems with high complexity and serves as a higher-level support.
  • Exhibits professionalism at all times by following SOPs, SLAs, and Work Instructions.
  • The Performance Support Specialist II is a national role that supports multiple regions as assigned.
  • Ensures market-leading performance of deployed Integrated OR AV and IP systems.
  • Must work to establish themselves as technical expert with, a proficient understanding of A/V and IP systems and how they interact.
  • Must be able to troubleshoot the highest level of technical incidents.
  • As a subject matter expert, this role will be called upon to support various technical inquiries, support, and questions through phone, remote service, or onsite support.
  • Demonstrates responsibility in communicating effectively with internal and external customers; achieving excellent customer satisfaction by meeting established deadlines per SOPs and SLAs.
  • Exceeds in technical excellence and knowledge.

Technical Expertise:

  • Operates with limited direct supervision.
  • Acts as a specialist in resolving complex technical issues.
  • Serves as a subject matter expert.
  • Performs preventative maintenance, troubleshooting, repair, equipment modifications on integration, and IT/network-based systems (KSEA and 3rd party products), including high complexity systems.
  • Will be assigned to investigate customer-sensitive situations and be able to navigate through complex situations.
  • Ability to recognize a problem/potential problem within a high-stress environment and report to leadership
  • Provides suggestions for improvement to systems. Reviews installation work instructions and service documents. Recommend changes to documentation when applicable.





         Karl Storz Endoscopy-America

         05/24/2024

         Boston,MA


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