Job Details
POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)
The Assistant Store Manager supports the Store Manager in the overseeing of sales, human resources,
inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling
expenses. The Assistant Manager also supports the Store Manager in recruiting, staffing and developing all
employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership Effectiveness:
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in person, phone, e-mail, and written communication)
Communicates effectively and develops and maintains professional relationships
Effectively teaches, demonstrates and implements training programs to ensure staff is trained in
product knowledge, clienteling and relationship selling skills
Promotes and supports the St. John customer loyalty programs
Create and maintain positive employee relations by leading and developing a professional store team
Assists Store Manager and administers on-going, specific and immediate coaching and feedback
delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan
Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals
Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives
Supports in the recruiting, hiring and development of top sales professionals; maintain an active
networking group
Assists Store Manager in maintaining staffing levels in accordance to store headcount
Develop staff for internal succession planning
Resolve client issues and requests in a efficient and quick manner
Demonstrates high level of quality in work, attendance and appearance
Solves problems/issues methodically and with a sense of urgency
Takes appropriate partnerships with Store Manager, Human Resources and other corporate partners
Business Development:
Assists Store Manager in developing and implementing a strategic plan to achieve store business
goals
Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals
are achieved
Coach and develop staff to exceed individual and store goals
Communicate and successfully promote programs, marketing tools and events aimed at increasing business
Utilize and maintain client database for phone calls, appointments, and events
Understands the company s business strategies and direction
Follows through and accomplishes multiple projects / priorities in a timely manner
Operations:
Support Store Manager to achieve/exceed all financial and operational objectives with regards to
expense control, loss prevention, audits, payroll and weekly reports
Maximize store profits through inventory management
Assist in preparation, coordination and ensuring complete and accurate physical inventory per
Company guidelines
Assists in execution and maintenance of visual merchandising standards consistent with the
Company brand standards and directives
Ensure accuracy of Company in store promotions and merchandise markdowns
Promptly and accurately complete New Hire Paperwork and separation paperwork per Company
procedures
Maintains efficient and accurate back room operations to include stockroom organization and
shipping/receiving
Ensures accuracy of all POS procedures and conducts training of POS System to staff
Opens and closes the store performing all tasks to Company standard
Supports in the preparation and facilitation of required Store Meetings
Maintains standards of cleanliness and organization
Maintain store and staff safety
Monitors and maintains compliance to all Company Policies & Procedures
Adhere to Timekeeping procedures
Adhere to local, state and federal laws
ADDITIONAL RESPONSIBILITIES:
Demonstrates high degree of professionalism in communication, attitude and teamwork with
customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
Model the St. John Way
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities
ORGANIZATIONAL RELATIONSHIPS
Interacts with customers, employees and outside vendors
MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.
COMPETENCIES:
Leadership
Motivator
Results Orientated
Communication
Client Focus
Teamwork
Optimistic
Honest and Integrity
Professionalism
Adaptability
Embraces Change
Solutions Orientated
Thoroughness