Job Details
** Seasonal Call Center Guest Service Agent**
**Job Category****:** Customer Service **Requisition Number****:** SEASO005817 Showing 1 location **Job Details**
**Description**
ESSENTIAL FUNCTIONS
? Answer and log phone calls, assist guests and direct inbound calls from very busy main switchboard.
? Respond to and resolve guest inquiries from various channels including but not limited to phone calls, emails,
CRM tickets and face-to-face inquiries in a prompt and professional manner by utilizing available resources.
? Track, respond to, resolve and monitor guest complaints and feedback received through various channels,
including in the CRM system. Respond to guests and/or forward to appropriate personnel for follow-up as
necessary. Identify and escalate priority issues to management.
? Discuss special event specifics with guests, communicate details, answer questions and note feedback for future
improvement. Provide suggestions and feedback to improve the future overall guest experience.
? Responsible for behaving in an exemplary manner at all times; to project a professional bearing and not allow
personal feelings or personal problems interfere with impressive guest service.
? Ensure that all communication and correspondence with guests is courteous, sincere and professional. Be sure to
always use a guest's name when possible.
? Assist with and perform various additional Guest Services and CDRT tasks and projects as required.
? Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
REQUIREMENTS
? Must possess excellent guest service skills, communication skills, problem solving capability, and have the ability
to handle multiple tasks simultaneously while in fluid work environment.
? Previous Call Center experience required. Prior experience working with the public in a guest services role and
working knowledge of the horse racing industry preferred.
? Must be people-oriented with a dynamic and energetic personality.
? Must be a dependable team player.
? Must demonstrate initiative and self-motivation.
? Must be able to work flexible hours including weekends, some evenings and some holidays.
? Computer knowledge: Microsoft Word, Outlook and Excel experience required.
? This position requires completion of a background check.
This seasonal position will be working approximately 30 hours per week (weekends, some evenings and holidays) until January 2022.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
**Required**
Racing License