Job Details
**Job Description**
With more than 250+ stores and 2000+ Team Members nationally, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Mountfords, Midas, Mollini, Cinori, Wanted, Mathers, Williams, Colorado, diana ferrari and Australia's biggest online footwear retailer, Styletread!
As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.
**About your Next Role:**
We are currently looking for an organised, passionate, and energetic **Wholesale Customer Service Administrator** to join our Support Office Wholesale team in Abbotsford. The role is responsible for providing support to the Agents and broader wholesale team, maintaining strong relationships with wholesale customers, whilst providing a timely and accurate service.
**Your responsibilities will include:**
* Answering direct customer enquiries via phone and email;
* Accurately processing key customer indent and stock orders, cancellations and returns;
* Running back order reports for agents and customers to assist with delivery enquiries;
* Assisting with the sales agent's enquiries and administration of reports as required;
* Communicating to warehouse regarding dispatch of goods; and
* Updating flyers and maintaining spreadsheets as requested.
**About you:**
We are seeking someone who is highly organized and detail oriented with a passion for providing exceptional customer service. You will bring your proven stakeholder management skills from a previous administration position within a wholesale environment or similar.
**Ideally you will have:**
* Excellent customer service skills that exceeds customers expectation;
* Fantastic verbal communication skills and phone etiquette with the ability to build rapport and demonstrate empathy;
* Exceptional written communication skills; ability to articulate sensitively and professionally via email;
* Skilled and organised at managing deadlines in a fast-paced, high-volume work environment;
* Proficiency in Microsoft Office suite (Outlook and Excel specifically); and
* High level of accuracy and attention to detail
**Our culture and benefits:**
Not only will you experience a team of supportive and successful professionals in this role, you will also be joining a large successful Australian business that has family values at its core. At Munro Footwear Group we offer a flexible, friendly, welcoming team environment where continued support, development and generous Team Member benefits are provided, including discounts across all our Brands.
We pride ourselves on our positive company culture and proven financial success within the market and ensure that that your hard work will be recognized and rewarded! If you're ready to take the next step in your career **Apply Now and let's talk!**
**Location**
* ACT (2)
* Melbourne Head Office (2)
* NSW (3)
* QLD (1)
* SA (0)
* TAS (0)
* VIC (1)
* WA (0)
Location: The easiest way to use the Job Search is to enter one or more words as Keywords and the Job Search will find jobs with any of your keywords in the skills, position title or location. However, the job search has more advanced searching capabilities that allows you to include, exclude or even match words together.
A keyword is any word you wish to pinpoint in your search. It may be a skill you have, a company you wish to work for, or the name of a particular project you want to look for.
**Spaces and Case Sensitive**
Leave one space only between words and do not include commas (**,**). The search field is not case sensitive.
**Example:** *Account Management*
**Intelligent Alias Matching**
This technology looks for and matches all commonly used/abbreviated terminology to ensure you get the maximum results to your search.
**Example:** *Accounts Receivable*, the search will look for accounts *rec* and *acct rec*
**Include a "Key" Word**
To include a word in your search, place a plus sign (**+**) directly in front of the word you wish to include. Do not leave a space between the plus sign and the word. F.
**Example:** *Accounts +Management*
**Exclude a "Key" Word**
To exclude a word from your search, place a minus (**-**) sign directly in front of the word you wish to exclude. Do not leave a space between the minus sign and the Please place all exclude "KEY" words at the end of your list!
**Example:** *Accounts -Management*
**Match Words that must Appear Together**
To search for two words together, place double quotes (**" "**) around the words.
**Example:** *"Accounts Clerk"*