Job Details
Sales Supervisor:
Founded in 2008 by Jeff Rudes and Margaret Maldanado, L Agence began with early roots in Hollywood and a devout following of high-profile celebrities and their stylists. Informed by the easy chic feel of Southern California with a Parisian sensibility, the collections evoke a spirit of sultry glamour through vibrant colors, bold prints, and timeless silhouettes that complement the jet-setter lifestyle. We Create a head-to-toe wardrobe for every aspect of the day that chameleons from airport to gala, beachside to boardroom. All the elements of the look are designed in conjunction so that the pieces work symbiotically.
Our brand is built on community, a culture of empowerment, and a commitment to taking care of our people.
Summary:
This individual is fashion-obsessed and client and brand-centric with all efforts. To support client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners, and within their city. This role will act as a representative of L Agence in the daily business operations of the store, and support all store initiatives including superior client engagement, store upkeep, operational support, and ensuring visual standards while driving for sales results and KPI goals.
The Sales Supervisor reports to the Store Manager and Assistant Manager.
Responsibilities:
Be an ambassador to the brand and promote the culture of L Agence internally and externally
Drive for financial results by achieving individual sales targets as well as coach and support team members to drive total store and brand performance
Ensure individual KPI goals are attained and coach and support the achievement of KPI goals of team members and store
Follow through on customer journey as required to ensure a content client
Support the needs of the client through styling advice and suggestions with every engagement
Deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums)
Solution-oriented approach to finding resolutions to customer service issues with brand and client top of mind
Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for the store and brand overall
Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front-of-house and back-of-house
Support and ensure all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines
Support all inventory initiatives are completed including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance with company guidelines as required
In partnership with Store Manager create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Attend all meetings as required by the business and lead meetings as required
Contribute towards creating and maintaining a positive team culture within the store
Be a strong partner to the corporate team and deliver feedback and insights
Additional projects/ responsibilities may arise by the needs of the business
Requirements:
At least 2+ years of experience in a retail apparel environment
Experience within women s apparel retail preferred
Familiar with key retail performance indicators
Adaptable, with a sense of openness, active listening, and compassionate
Comfortable and savvy with computer technology, including PC and iOS devices
Effective communication skills (both oral and written) to engage with client and team members
Strong fashion acumen and ability to style clients
Travel approximately 10% of the time
Ability to climb ladders
Ability to lift 25+ lbs.