Job Details
JOB SUMMARY:
The Technical Operations Manager oversees the day-to-day output environment needs of customers, collaborating closely with client contacts, end-users, and other resources to meet Service Level Agreements (SLAs).
Requirements:
- Must have advanced user experience with MS Excel (Pivot Tables, Macros, and VLookups)
- Must have experience with printers. Technical skills to include software driver implementation, network management, IP protocols, and basic network protocols
- Working experience with Service Level Agreements (SLAs)
- Strong customer service experience
- Help desk experience