Job Details
Position: Patient Access Representative
Location: Patient Access Services, Emergency Department
Schedule: Per-Diem - Weekdays
POSITION SUMMARY:
The Patient Access Representative (PAS) will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.
It is important to note:
* Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.
* Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.
* Team Members are expected to support with shift coverage and are responsible for on-call, 24hr coverage availability per department schedule.
* Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.
JOB REQUIREMENTS
EDUCATION:
* High School Diploma/GED
EXPERIENCE:
* 0-2 year of registration related experience OR a minimum of three years customer service experience
KNOWLEDGE AND SKILLS:
* Sound judgment and critical thinking
* Ability to prioritize and handle multiple tasks in a very busy environment
* Strong organization and follow-through skills
* Basic computer literacy required
* Accuracy and attention to detail
* Ability to work independently and as a part of a team
* Strong customer service and interpersonal skills
* Strong communication skills
* Must be flexible and able to function within a team
* Ability to maintain composure in stressful circumstances
* Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic
ESSENTIAL RESPONSIBILITIES / DUTIES:
* Delivers outstanding customer service to both internal and external customers.
* Ensures the integrity of the data in the hospital's information system with respect to patient demographic, insurance and admission information.
* Verifies patient insurance using various methods.
* Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
* Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
* Participates in holiday coverage rotation.
* Conducts inpatient interviews.
* Secures patient valuables.
* Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
* Demonstrates ability to handle difficult situations by using effective problem solving skills.
* Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
* Collects insurance copays from patients.
* Collaborates with others to ensure a positive and effective patient experience.
* Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
* Flexible availability to accommodate work coverage requests.
* Able to accurately type at least 40 words per minute.
* Relates effectively to various types of customers in a professional and courteous manner.
* Utilizes supervisor or manager to resolve issues/concerns as needed.
* Attends and participates in departmental meetings.
* All other duties as assigned. IND123
Equal Opportunity Employer/Disabled/Veterans