Job Details
** CUSTOMER SUPPORT REPRESENTATIVE**
**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** CUSTO003532 Showing 1 location **Job Details**
**Description**
NIC - New Mexico is currently seeking applicants for a Customer Support Representative for our Santa Few, NM location. Acquired by Tyler Technologies (NYSE:TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connected more transparently with their constituents and with each other.
We are seeking an enthusiastic and motivated candidate who thrives in a fast paced environment to join our team as a Customer Support Representative. This position will oversee all aspects of customer support and service via a multiple channels. The selected candidate will have the opportunity to work with a team of highly versatile and talented project managers, developers and designers and at various levels of state government.
The best qualified candidates will have at least two years of real world experience in a fast-paced customer support environment. Familiarity with Web applications, Internet technology, and excellent verbal and written communication skills are a must. A strong work ethic, great attitude and dedication to success are expected. Our team members are self-motivated professionals who enjoy the challenge of implementing project management and business solutions in a high-pressure, client-services entrepreneurial environment.
**Job duties in a few tidy bullet points:**
* Provides tier one customer support via phone, email and live chat requests
* Analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request appropriately
* Responsible for entering and updating customer support requests via helpdesk software system
* Assists with managing the office lobby by greeting guests, maintaining visitor logs and issuing badges
* Identifies opportunities for application enhancements based on customer feedback
* Contributes to the teams success by accomplishing related tasks as-needed**,** or other duties as assigned
**You will definitely need all this:**
* Must display a positive attitude and patience in dealing with customers with varying technical experience or knowledge
* Excellent listening skills to accurately assess the request
* Self-motivated with the ability to multi-task, prioritize tasks and deliver results to meet customer expectations
* Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
* Must enjoy learning new applications/products/services
* Must possess strong analytical and problem-solving abilities
* Must display initiative to help identify opportunities for application enhancements based upon customer feedback
* Familiarity with computers and basic internet skills
* Minimum two years of job related experience
**Benefits:**
* Competitive compensation program
* Medical/dental insurance
* Stock purchase plan
* Matching 401(k) contributions with 100% vesting
* Disability insurance
* Life insurance
* Company wellness program
* Casual and fun office environment
* Paid State holidays/vacation
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)