Job Details
Patient Service Representative (FT) Medical Records - Kingsport, TN
Job ID: 004EMO
CARDIOVASCULAR ASSOCIATES
Office/Clerical - Medical Records Kingsport
Full-time (scheduled 72 hrs or more per pay period) - Day
Job Description
SCOPE OF POSITION
This Patient Service Representative will be a CVA Switchboard Operator. They will be responsible for managing all incoming calls to CVA and routing those appropriates as well as overhead pages. The operator will act as information desk, as well as a receptionist for patients, visitors and vendors. They will also manage/process incoming packages and act as an escort for drug reps when they deliver samples. Additionally, this person will back up the CVA Medical Records team with scanning records to the EMR system, processing in-person patient requests for medical records/forms and other duties as assigned
The Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes. The duties of the PSR may include, but are not limited to: updating and scheduling patient appointments, retrieving daily patient data for appointments and phone calls, maintaining provider(s) schedules, filing charts/medical records, copying charts/forms, pulling charts, purging charts, producing documents for providers to sign, collecting co-pays, performing data entry of office visit charges, performing collections of unpaid balances, coding encounter forms with proper payment distribution CPT & ICD-10 codes, filing and refiling insurance claims, reconciling the charge sheet, counting the cash drawer, preparing bank deposits, balancing credit cards, reviewing and correcting errors on the missing ticket report, performs closing procedures to ensure proper account balance, perform referral and precertification and prepares information for audit purposes.
REPORTING RELATIONSHIP
See Table of Organization.
EDUCATION EXPERIENCE
Required - High School diploma or equivalent; previous experience performing data entry and utilizing data base. Ability to maintain patient confidentiality/HIPAA. Ability to communicate respectfully/kindly with patients, office staff, nurses, and medical staff
Preferred - Knowledge of CPT and ICD-9 codes/billing. Previous experience utilizing Electronic Health Record (EHR) system.
Requirements
No additional requirements from any stated in the above description.