Job Details
** Assistant General Manager - Boston, Cambridge, Brookline**
**Job Category****:** Management **Requisition Number****:** ASSIS01129 Showing 1 location **Job Details**
**Description**
Summary of Responsibilities (other duties, as assigned):
* Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly
* Models authentic, warm guest experience and instills great service in team
* Successfully identifies individuals that embody Tattes cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service
* Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members by giving timely, honest and ongoing coaching and feedback and supporting the GM in one on ones and performance appraisals
* Possesses capability to lead and navigate hard conversations and has experience maturely terminating team members who demonstrate inability to adhere to company policy or job duties
* Continuously upholds Tatte brand and visual standards across all parts of the business, inclusive of maintaining product and display standards, environmental cleanliness and organization, and atmosphere specs
* Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
* Ensures Food Safety at the caf level, adhering to all food safe processes and standards and driving immediate resolution to any deviation from standard
* Supports the GM in caf-level change management activities to ensure effective and accurate communication of new product, service and operational information
* Contributes to food, labor and controllable costs that are consistently within company guardrails
* Helps GM to own caf administrative requirements including sales forecasting, scheduling, deployment, inventory, cash handling, purchasing/ordering, setting production/pars, and safety, sanitation and environmental audits to ensure accurate and timely reporting of operational and financial results
Working Conditions / Essential Functions
* Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
* Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
* Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
Position Requirements:
* Ability to work well under pressure in a fast paced, ever changing work environment
* Excellent verbal and written communication skills
* Highly organized with strong attention to detail.
* High integrity and professionalism
* High School education or equivalent
Preferred Skills:
* Minimum 2 years experience working as an AGM in a high-volume, full service and/or polished fast casual restaurant.
* Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
* Proficient in Microsoft Office including Word, Excel, Outlook
* Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
* ServSafe, Allergen and ChokeSaver Certifications
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Preferred**
**2 years:** AGM High volume restaurant, bakery or cafe
**Licenses & Certifications**