Job Details
*Overview*
The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.
The hours for this on-site (5 days each week, not remote) role are M-F, 8am-5pm ET, with an hour lunch break.
Some positions will require rotating weekend coverage.
*Responsibilities*
To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Develop and maintain accurate documentation of department processes.
* Research, reconcile and resolve customer issues in a timely manner.
* Act as SME Subject Matter Expert on various Systems including JDE, SFDC, inContact, CPQ.
* Process sales orders from customer purchase orders or through finalizing salesforces opportunities.
* Perform customer support function in at least one area of expertise.
* Ability to provide World Class Customer Engagements
*Qualifications*
Education, Experience, Certifications:
* High School Diploma or GED equivalent required.
Competencies, Skills, Knowledge:
* Ability to self -manage.
* Proficiency in all of the basic customer support skills.
* Excellent oral and written communication skills.
* Excellent Interpersonal skills to work well with co-workers and other departments.
* Ability to deal with difficult situations and maintain a positive attitude.
* Must be detail oriented.
* Excellent computer skills including working knowledge of MS Office, SFDC, inContact & JDE.
* Bilingual a plus
OTHER CATEGORIES AS REQUIRED:
Basic Skills:
* Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes and ESG.
Area of Expertise May Include:
* OEM / National Accounts Support, and Recycling.
*EEO*
Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
*About Our Company*
Stryten Energy helps solve the world s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at
[stryten.com](
.