Job Details
**Product Support Specialist (Remote)**
San Francisco, California / Technology Engineering / Full Time From the Lloyds of London coffee shop to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy and society, but remains stuck in the stone age. Incumbents rely on antiquated pen-and-paper process and there's a huge opportunity to transform it through technology. At Newfront, we're building software to supercharge insurance brokers and help them deliver a delightful experience to clients.
While were a technology-driven company, we believe that people and trusted relationships matter. Newfront believes in empowering people rather than "disrupting" them. Our singular mission is to create the future of work for this massive industry.
**We believe** **creates breakout opportunities and .**
This position is open to remote candidates with Pacific Time Zone preferred. #LI-Remote
**???? To learn more about the technology we're building, watch our video** ???? **To learn more about our mission and values, check out our** **or** ???? **To learn more about our funding, check out this** **Who we're looking for**
+ You have excellent communication and customer service skills and are able to build the confidence of our users
+ You can translate Engineer-speak into something customers can easily understand and visa-versa
+ You are product-focused and put the user's needs front and center
+ You are able to create actionable bug tickets for engineers
+ You thrive in a collaborative startup environment and prefer done to perfect
+ You are rigorous in your approach and are calculated in what you leave to chance
+ You love to break things and have a talent for doing so
+ Experience with web applications and have a working knowledge of RESTful APIs and HTTP is a plus
+ Software engineering experience, preferably with JavaScript is a plus
**This role will**
+ Understand our products as well or better than anyone
+ Provide world class support to our users
+ Help users troubleshoot issues and suggest work-around solutions
+ Create bug reports for engineers to resolve
+ Route issues to the appropriate engineering teams
+ Work with senior engineers to reproduce bugs and test bug solutions
+ Track and manage all outstanding bugs
+ Prioritize bugs and ensure urgent and high priority bugs receive immediate attention
+ Solve minor bugs that arise
Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ...@newfront.com.
NOTE: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.