Job Details
Description
If you are motivated and committed to Guest Service Satisfaction come join our Front Desk Team. Candidate must have excellent communication skills and be able to handle difficult situations with tact and patience. Must be reliable and able to work cohesively with coworkers as well as independently.
PLEASE DO NOT APPLY IF YOU DO NOT HAVE AT LEAST 2 YRS
HOTEL FRONT DESK EXPERIENCE!
Responsibilities
Manage reservation process
Check guests in and out accepting payment along with appropriate deposits
Must complete all online training programs
Able to work cohesively with coworkers
Work together with housekeeping staff to make sure guest rooms are clean and ready to rent
Verify all clean vacant rooms are entered properly into the system
Able to handle all guest situations
Answer incoming calls and questions about rates, availability, amenities, rewards programs, and special requests
Book reservations accepting credit cards to guarantee the reservations
Able to show event space to potential clients on behalf of the Corporate Sales Manager
Assist guests by directing them to local shops and restaurants
Qualifications
Must have at least 2 years of hotel front desk experience
Possess strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must be able to be a team player and work well with all departments
Comfortable assisting guests over the phone as well as in-person
Candidate should have strong problem-resolution skills
MUST have a professional appearance and conduct
MUST HAVE reliable transportation and be on time for your shifts
Synexis experience preferred
The position is for alternating shifts Monday through Sunday