Job Details
** Call Center Customer Service Agent (Seasonal) $13**
**Job Category****:** CALL CENTER **Requisition Number****:** CALLC002692 Showing 1 location **Job Details**
**Description**
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All work and no play just isnt our style. Join us today!
**Oriental Trading Company, a Berkshire Hathaway Company (****) is** the nations leading direct marketer of value-priced novelties, toys and party supplies and welcomes talented, motivated people who want to build a meaningful career and **Make The World More Fun!**
Oriental Trading Company is the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. Recognized as one of the Top 20 Internet Retailers based on customer satisfaction, Oriental Trading offers over 40,000 products to consumers, educators, businesses and non-profit organizations. Oriental Trading employs approximately 1,600 employees and makes the world more fun with items ranging from pink flamingos and wedding favors to holiday decorations, educational games and crafts. In 2013, Oriental Trading acquired MindWare, an award-winning creator and manufacturer of educational toys and in 2014, acquired SmileMakers, the leader in patient giveaways and practice promotion products. Oriental Trading is a Berkshire Hathaway company.
* Positions are Regular, and if you work full-time you are eligible for benefits after 60 days of employment
+ Medical, Dental, Vision and Life Insurance coverage at an awesome rate for both you and your family
+ 15 days of paid vacation and 6 paid holidays
+ 401K
+ Tuition Reimbursement up to $5,000 annually
* Employee Product Discount - 40%, up to $1,000 annually
* Holiday Product Boxes for Easter, Halloween and Christmas
* Company Family Event at Valas Pumpkin Patch
* Employee Holiday Sale
As our **Customer Service Agent**, you will h andle customer calls and mail order entry as assigned. Complete work in a friendly and professional manner. Ensure that all information is correct and communicate to the customer regarding; product knowledge, delivery methods, out of stock items, substitutions, specials, ship dates, policies and procedures, and price information .
**Essential Functions:**
* Receive and process telephone calls, mail and fax orders, and catalog requests from a customer in a professional and courteous manner based on current procedures.
* Perform telephone and mail functions in all Business Units.
* Offer additional items to customers, including, but not limited to: Companion Items, Substitute Items and End of order add on items.
* Work on special projects as needed, including but not limited to completing outbound customer surveys and/or completing outbound calls to customers for various reasons.
* Refer customers to other groups as appropriate.
* Assist customers with issues including, but not limited to credits, refunds, merchandise certificates (expired or not), expired prices, promotions, invoices, new accounts, meter station comments, miscellaneous billing, and reships. Issue Good Will, Merchandise, and Gift Certificates as needed.
* Investigate customer inquiries or order issues and complete related documentation.
* Meet Department production standards.
* Respond to a fluctuating volume of mail and calls.
* Provide personalized customer service of the highest level and maintain any customer information confidential.
* Maintain regular, predictable attendance.
* Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor.
* Other related duties and projects as assigned.
**Here's what you need to join the fun:**
* High School Diploma or Equivalent preferred.
* Customer service experience desired.
* Requires the ability to accurately type 4,200 keystrokes per hour.
* Sound knowledge of telephone etiquette.
* Requires good reading, listening, and interpersonal communications skills.
* Must be able to effectively read, write legibly, and speak English.
* Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers.
* A friendly manner and high degree of tact in dealing with customers is needed.
* Requires sitting for extended periods of time in a repetitive motion position.
* Although the position is primarily sedentary, frequent movement may be required.
* Personal computer (mouse), telephone and calculator
* Partner with other Call Center operations to assure a positive Customer experience.
* Generally, works in busy office working conditions with frequent interruptions and deadlines.
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**All work and no play just isnt our style. Join us today!**
**Oriental Trading Company** (a Berkshire Hathaway company) is the nations largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home dcor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading' history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to Make Life More Fun, Oriental Trading spreads joy and smiles to millions each year through a robust family of brands; and .
***EOE***
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