Job Details
Job Description - Customer Service Representative (2100795) **Job Description**
Customer Service Representative - ( 2100795 ) **Description**
**TrinityRail** is hiring a **Customer Service Representative** in **Fort Worth, Texas!**
Join our team today and be part of **Delivering Goods for the Good of All!**
The CSR is the primary contact for customers in the aftermarket railcar parts segment, from initial inquiries to quoting and sales, order processing and post-sales support. This individual maintains relationships with customers and coordinates with the field sales group to develop sales opportunities and assure that the customers needs are satisfied.
**What youll do:**
* Receives initial contact from customer requesting railcar parts and gathers appropriated data to identify the components being requested or begin the research process to create a quote
* Identifies additional customer needs that may be associated with initial inquiries and propose the products that could provide a more complete solution
* Provides customers with order status and coordinates problem-solving efforts when required
* Supports the e-commerce and direct sales efforts to assure that customer commitments are met
* Prepares proposals and quotes for customers based on established pricing or, when not available, initiates the setting of prices and lead times through the quoting (RFQ) process
* Assist with credit process, obtain information from customer and communicate acceptance/denials and/or terms of credit
* Finalizes customer orders assuring correct parts, pricing and ship dates; assures that the order is properly loaded into the system
* Initiates calls to assigned customers in support of sales programs and maintains regular contact with customers to develop future sales opportunities
* Responds to customer inquiries concerning shipment status, order changes, invoice variations, etc.
* Resolves issues with customer orders by initiating and coordinating corrective actions by company functions and assures that the customer is fully informed through to problem resolution
* Follows up with inactive customers to identify and develop opportunities to reengage
* Applies product knowledge and the ability to interpret engineering drawings and technical specifications to help the customer identify the correct parts to quote and order
* Utilizes business systems and e-commerce tools to obtain needed information and process customer orders
* Maintains accurate, complete records of sales and customer service transactions
**Qualifications**
**What you'll need:**
* High school diploma (AA or BA preferred)
* 2+ years of customer interface experience in either customer service or inside sales position
* Ability to communicate with customers, receive orders and input order details in to system
* Knowledge of sales processes, methods and administration
* Proof of Covid19 Vaccine is required
**Primary Location**
: US-TX-Fort Worth **Work Locations**
: Fort Worth,TX Parts & Comp - 4026 2548 N. E. 28th Street Fort Worth 76111 **Job**
: Sales and Customer Service **Organization**
: United States **Schedule**
: Regular **Shift**
: Standard **Employee Status**
: Non-Management **Job Type**
: Full-time **Job Level**
: Day Job **Travel**
: Yes, 10 % of the Time **Job Posting**
: Nov 4, 2021, 6:36:03 PM EE Pay Type : Salaried