Job Details
Job description
Job: Customer Support Agent
Location: Miami or Fort Lauderdale
About the Company
Giraffe360 is a unique breakthrough camera technology designed to create beautiful real estate listing content. Our device is a mix of high accuracy Lidar laser and SLR photo camera to provide various contents for showcasing properties packaged in an extremely simple, push of the button design.
With a growing headcount of over 200 people globally Giraffe360 has been selected as one of the top 100 Property Technology solutions in Europe and is servicing real estate agencies in 30 countries across the world & has raised more than $20M of venture funding.
As a Customer Support Agent, you will be on hand to respond to any customer/client queries and assist in managing our customer s game-changing subscription product for real estate companies to streamline professional quality photography and high accuracy floor plan creation.
This is a fantastic opportunity to develop a career with a forward-thinking, innovative and rapidly growing business that can offer you unparalleled potential for both personal and professional growth. You will receive substantial training and guidance that will enable you to take control of your career and be a part of something special.
Responsibilities
As a Customer Support Manager with Giraffe360 you will:
- Respond in a timely manner to customer inquiries/queries (project and camera related)
- Assist customers with resolving issues and communicating to them product changes.
- Working closely with our Customer Success managers and informing them of any issues in regard to customers and clients
- When required, take on new projects from our leadership team.
- Categorisation of tasks & queries within our customer support system
- To undertake other ad hoc tasks as required.
Person Specification
- If you have experience in Intercom, Salesforce, Zendesk or any support system that would be highly advantageous but if not, don t worry, we will train you up.
- Previous roles that involved experience in problem-solving, analysis, customer satisfaction/service, attention to detail
- The ability to manage customers expectations effectively.
- Be comfortable picking up the phone and talking with customers.
- Be able to build lasting relationships with clients/customers.
- Be reliable. When you say you are going to do something, do it!
- The ability to be agile in your working.
- Excellent written and oral communication skills.
- Strong attention to detail and the ability to establish priorities, schedule and meet deadlines.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Good problem and conflict resolution skills.
Extras
Medical, Dental and Vision through United Healthcare
15 Days Paid Holiday Per Year (Plus Federal Holidays)
Quarterly Bonus Paid on Top of Salary