Job Details
** Solution Delivery Specialist (Digital Marketing /Aperture)**
**Job Category****:** Group 2: Professional & Technical **Requisition Number****:** SOLUT001738 Showing 1 location **Job Details**
**Description**
M Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. Ms solutions are rooted in the diverse expertise of our team, our collaborative approach to innovation and our comprehensive support.
We embrace a progressive, dynamic mindset for every role. M Financial Group provides a professional community that actively supports individuals with diverse backgrounds and perspectives who come together to build and support best-in-class solutions. If youre looking to be a part of a high performing, collaborative, and dedicated team, M Financial Group is in search of a Solution Delivery Specialist to join our team.
As a member of the Practice Consulting and Solution Delivery team, the Solution Delivery Specialist directly supports the Aperture program in areas of customer success, enrollment, and Firm adoption. Aperture, one of M Financials core strategic initiatives, provides M Member Firms with two core components of digital marketing: high-value, proprietary content customized to the needs of each target audience and access to full digital distribution through multiple channels: email, social, and web.
The Solution Delivery Specialist will work alongside the other members of the Aperture team to increase Member Firm usage of Aperture and other M Marketing materials through engagement in the program. This role serves as the first point of contact for Member Firms, expected to provide support or help escalate any issues to the appropriate M Financial internal stakeholder.
**Responsibilities**
* Provide best-in-class program support and training to M Member Firms enrolled in Aperture
* Act as facilitator between the Member Firms and M Financials internal team members for all program activities
* Create and maintain relationships with Member Firms and gain understanding of Member Firms usage of digital materials in their own marketing efforts
* Demonstrate excellence in ability to manage multiple workstreams through utilization of project plans, timelines, and consolidated status updates
* Identify additional opportunities for Member Firms to implement and utilize digital marketing in their own practices
* Offer insights of Member Firm trends and contribute to planning, development, and execution of Aperture Program communication plan and change management
* Responsible for coordinating virtual appointments with Member Firm contacts as well as leading any training, meetings, and webinars hosted by the Aperture Program
* Utilize Customer Relationship Management (CRM) and project management systems to effectively plan and track efforts related to the Aperture program.
* Perform other duties as assigned
**Qualifications:**
* Bachelors degree
* 5+ years of experience in digital marketing, communications, advertising, social media, or content marketing
* Excellent interpersonal skills and the ability to establish and maintain highly professional, effective working relationships
* Self-starter with impeccable project coordination, attention to detail, and communication skills
* Proven ability to keep track of, prioritize, and report status of multiple projects and initiatives, as well as efficiently communicate with multiple stakeholders at the same time.
* Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce) and managing a list of current and prospective clients.
* Experience with key social media platforms (LinkedIn, Twitter, Facebook). Knowledge of email service provider & marketing automation tools (Constant Contact, HubSpot, MailChimp) is a plus.
* Mastery of Microsoft Office programs (Excel, PowerPoint, SharePoint, Word, Outlook) and video conferencing applications (Zoom, Microsoft Teams)
* Self-motivated with positive attitude and ability to bring ideas to the table
**Job Conditions and Environment:**
* Normal office environment/desk assignment
* Extensive use of PCs, computer terminal, display, keyboard, and mouse
* Extensive close work with documents, publications, databases, and spreadsheets
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the positions activities and requirements, management reserves the right to modify, add or remove duties as necessary
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**