Job Details
Job Title: Guest Services - Nissan Stadium
Company: BEST Crowd Management
Location: Nashville, TN
Pay: 17/ hr
Job Type: Part-time
Summary:
Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.
Responsibilities:
- Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
- Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
- Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
- Answer questions and provide information about the event, facilities, and amenities to guests.
- Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
- Address guest inquiries, complaints, or issues promptly and professionally.
- Collaborate with event staff, vendors, and team members to ensure smooth event operations.
- Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
- Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.
Requirements:
- Be at least 18 years old (age requirements may vary depending on local regulations).
- Hold a high school diploma or equivalent (some college education is preferred).
- Previous experience in customer service, hospitality, or event-related roles is advantageous.
- Excellent communication and interpersonal skills to interact effectively with diverse individuals.
- Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
- Flexibility to work evenings, weekends, and holidays based on event schedules.
- Physical stamina to stand, walk, and engage in physical activities for extended periods.
- Demonstrated reliability, punctuality, and a strong work ethic.
Benefits:
- Enjoy competitive pay based on your experience and qualifications.
- Take advantage of opportunities for career growth and advancement within the company.
- Enhance your skills and knowledge through training and development programs.
- Benefit from flexible scheduling options to accommodate your personal needs.
- Be part of a positive and supportive work environment that values diversity and inclusion.
Note: At BEST Crowd Management, we believe in equal opportunities for all applicants and employees. We highly appreciate the contributions and perspectives that each individual brings to our team.
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