Job Details
** Front Desk Clerk**
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**Position Purpose:** Provide efficient, courteous and quality service to guests according to company standards and procedures. * Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
* Performs data entry and guest transactions on Inn front desk computer system.
* Provides quality service for guests in a timely, professional and courteous manner.
* Receives and resolves guests complaints and provides information within scope of authority.
* Completes shift checklist.
* Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
* Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
* Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
* Perform other duties as assigned.
**Essential Functions:**
**Position Requirements:**
Knowledge, Skills & Abilities: Able to work independently, has good judgment, problem solving, and decision-making skills. Service oriented. Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
Education/Experience: High School or equivalent. 6+ months previous work experience in a guest service position preferred, preferably within the hospitality industry.
Equal Opportunity Employer