Job Details
Vitu
Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations - all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Maryland.
Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of MD.
Responsibilities
- Meet with dealership staff to review the process and procedures pertaining to their title and registration process.
- Maintain a strong business relationship with key dealership personnel.
- Assist with the installation of the program.
- Train dealership personnel on the Vitu portal.
- Provide support via phone, chat, and email as needed.
- Answer dealership questions regarding title and registration and DMV processing.
- Deliver exceptional customer service and support by being responsive and proactive to customer needs.
- Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
Qualifications - Must be able to deliver a high level of customer service
- Requires an individual with excellent communication and training skills.
- Troubleshooting and problem-solving skills are a must.
- Must have excellent follow-up skills.
- Strong writing skills and attention to detail.
- Familiarity with various DMS systems is preferred.
- A clean driving record is required.
- Excellent time management skills
- Ability to work either on a team or independently, with minimal supervision
Experience - Dealership and/or DMV experience is preferred.
- Experience with Maryland vehicle title and registration.
- Knowledge of Maryland state rules and regulations regarding title and registration.
- Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
- Frequent automotive travel is required up to 200 miles.
Benefits and Perks - Family-friendly flexibility
- Generous health benefits
- Dental and vision insurance
- Paid leave and holidays
- Competitive salaries
- Casual work environment
- Tuition Assistance
- Life Insurance and 401K