Job Details
Inside Sales Customer Support Specialist
Job Type Full-time Description **WHO WE ARE:**
Rockland Manufacturing is a family-owned business with two facilities located in Bedford, PA and another facility located in Seguin, TX. We produce over 200 of the highest-quality custom attachments for heavy equipment made in the USA!
**WHAT YOU WOULD BE DOING:**
Support Account Managers and Customers by:
* Generating quotes for standard and custom Rockland products
* Providing world-class customer service to Rockland customers and teammates
* Coordinating communication between customer, account managers, and other internal staff to maintain a high level of customer satisfaction
* Collaborating with the engineering team to provide customer design specifications
* Collecting machine and product information from customers
* Processing customer purchase orders
* Creating and processing sales orders for Rockland products
* Documenting and identifying customer concerns and trends & presenting findings to leadership
* Providing follow-up support to Rockland customers
* Entering and maintaining customer data in Customer Relationship Management
**Additional Responsibilities:**
* Support logistics team by scheduling shipments and deliveries
* Create jobs and schedules for production team
* Cross train in sales support areas as required
**WHAT YOU WILL NEED:**
* Excellent oral and written communication skills
* Time management, planning, organizational and task execution skills
* Ability to multitask, adapt and be flexible with changing priorities
* Proficiency in MS Office Suite or related software
* High School Diploma or Equivalent
* Two years experience in a customer service, product support, or sales role
* ERP Experience
* Desire to learn
**EXTRA PERKS:**
We offer a comprehensive benefits package for all our full time Rocklanders, which includes:
* Medical, Dental, and Vision Coverage
* Paid Time Off and Paid Holidays
* 401k with a Company Contribution
* Life and Disability Coverage
* Monthly Gainsharing Bonus Program
* Generous Tuition Reimbursement
If you think Rockland sounds like your kind of company, check out our website and apply today!
Rockland participates in EVerify and is an Equal Opportunity Employer (EOE)