Job Details
Job Type
Full-time
Description
Job Summary:
To oversee the appearance, cleanliness, and functionality of PFC's building and equipment. To provide daily cleaning services, routine equipment maintenance and trouble-shooting and repairs. To prolong the life of the co-op's building and equipment and to minimize equipment breakdown.
Duties and Responsibilities:
Customer Service:
- Offer consistent, fair and respectful customer interactions (both internal and external customers).
- Ensure a high standard of customer service for all department personnel according to established customer service vision and expectations.
- Understand and communicate the 'cooperative advantage' and the particulars of membership to shoppers and staff alike. Work to advance the mission of the People's Food Co-op through outstanding service.
Facilities Management:
- Perform daily cleaning activities and ensure a standard of excellence in store cleanliness and appearance.
- Ensure/perform proper maintenance of floors in the selling areas of the store including cleaning, waxing, stripping and general maintenance.
- Create and follow a schedule for monthly or quarterly cleanings of hard-to-reach areas including ceilings, baseboards, cooler tops and coils, ceiling fans and other areas.
- Ensure safety, maintenance and proper operation of all store equipment. Inform operations manager of equipment repair and/or replacement needs.
- Create and follow a schedule to provide regular checks on the building and all equipment for needed repairs and maintenance.
- Monitor and record cooler temperatures and equipment readings and make necessary adjustments.
- Respond to security and equipment failure alarms.
- Troubleshoot and remedy concerns with plumbing, electrical or refrigeration systems as able and contact appropriate service providers as needed.
- Review and record all utility bills, including gas, water and electric in order to identify ways to improve efficiencies and reduce costs.
- Utilize carpentry, plumbing and electrical skills to provide solutions to operational needs for changes or innovations in shelving and display, efficient workspaces and customer-friendly environments.
- Maintain a clean and attractive storefront and parking lot by picking up trash, returning carts, maintaining the landscaping and watering shrubs and trees.
- Order and stock cleaning supplies and bathroom products; negotiating with suppliers for favorable prices, terms, quality and delivery.
- Maintain an orderly and efficient basement storage space and work with department managers to manage basement stock.
- Paint walls as needed and provide touch-ups to painted areas and repair of dents or chips in walls.
- Assume responsibility for snow removal from the awnings and rooftop as needed, and from the parking lot and sidewalks.
- Maintain working relationship with vendors of maintenance services.
Department Operations and Safety:
- In coordination with the Member and Staff Services Manager, maintain the Material Safety and Data Sheet binder.
- Perform daily janitorial tasks including operation of floor machine; dusting and mopping; cleaning of rest rooms; trash removal; cleaning of office and sales floor areas; set-up of community room; cleaning of stairwells, elevator and hallways; cleaning of windows and doors; and other general cleaning.
- Develop and revise department's standard operating procedures as needed. Ensure that staff is aware of and trained in these procedures.
- Set daily priorities for department staff to ensure productive work flow.
Personnel:
- Hire qualified maintenance department staff within established policies.
- Schedule maintenance staff according to weekly labor budget and quarterly cost of labor goals.
- Arrange for coverage of vacant shifts as needed.
- Develop performance standards for maintenance staff.
- Develop training materials and systems for maintenance staff in coordination with the operations manager.
- Ensure initial and ongoing training for all maintenance staff. Review and sign off on training checklist when employees are trained or retrained.
- Conduct evaluations of maintenance staff in accordance with established policies and procedures.
- Ensure that department meetings are conducted quarterly. Provide effective communication to maintenance staff regarding operational issues.
- Terminate department employees as necessary, following established personnel policies.
Requirements
Skills and Abilities: 1. Minimum of two years of facility management experience with knowledge of building and equipment operation and repairs.
2. Minimum of two years of janitorial experience.
3. Basic plumbing, carpentry and electrical skills.
4. Excellent customer service skills.
5. Demonstrated ability to work independently.
6. Computer literate in Excel, Word and e-mail.
7. Flexible work schedule
Physical Requirements: The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job.
1. Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously.
2. Ability to lift and carry up to 30 pounds frequently.
3. Ability to lift and carry up to 60 pounds occasionally.
4. Ability to stand or walk for 2 hours without rest.
5. Ability to bend, stoop, squat, kneel, climb stairs or ladder.
6. Ability to reach above shoulder height frequently.
7. Ability to talk and hear to communicate with customers.
8. Finger and hand dexterity with ability to grasp and hold items of different sizes.
9. Vision ability - close, distance, peripheral vision and depth perception. 10. Ability to read register screen and product and shelf labels