Job Details
Akers Packaging is a third-generation independent box manufacturer. In business 60 years, we are one of the largest independent corrugated companies in the Midwest, as well as a leading independent corrugated converter in the United States. We are currently seeking a Customer Service Representative for our Middletown, Ohio location.
The primary responsibilities include, but are not limited to:
- maintaining customer accounts on a daily basis, from initial setup of items to following orders through production and shipping
- responding to customer inquiries regarding product availability, pricing, and delivery
- provide excellent customer service through timely and accurate communication
- developing estimates for quoting/pricing
- interact with the Design department on tooling, cutting dies and print plates
- manage inventory levels
- acting as a central point of contact by developing and maintaining a respectful working relationship with customer and internal departments
- manage multiple accounts with varying degrees of complexity
- resolving customer complaints and initiate product returns and replacements
The ideal candidate will present the following qualifications:
- At least two years' customer service experience, preferably in a manufacturing environment. Corrugated packaging industry experience (including boxes, displays, graphics, and labeling) would be ideal. Knowledge of various packaging mediums, board grades, inks and equipment capabilities a plus.
- Strong computer skills including Excel, Word, Outlook, and other industry software
- Efficient and professional behavior in pressurized situations with the ability to handle multiple requests simultaneously
- Highly organized, detail oriented, with effective time management skills
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. We offer a competitive compensation and benefits package including health insurance, dental coverage, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Profit Sharing Plan, paid vacation and holidays.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting: