Job Details
** Assistant Branch Manager - Lakeland, FL**
**Job Category****:** Branch Manager **Requisition Number****:** ASSIS008559 Showing 1 location **Job Details**
**Description**
**BASIC PURPOSE:**
This position is responsible for, but not limited to, assisting the branch manager in the overall management of the branch - may step in for Branch Manager in their absence. Supports efforts to maximize revenue, sales, customer satisfaction, and minimize operational losses as well as deepening existing relationships and minimizing customer attrition. Contributes to the implementation of promotional campaigns and product initiatives at the branch level.
**ESSENTIAL FUNCTIONS:**
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
With support from the Branch Manager, will help achieve deposit, loan and investment goals for respective center.
* Supervise Branch Promotions
* Monitor Business Development efforts
* Ensure established training goals are achieved
* Conduct bi-weekly staff meetings
* Assists Manager with loans and loan goals
* With support from the Branch Manager will assist in the daily operational function of the Branch.
* May open and close branch as necessary
* Oversees all sales/service efforts of the branch staff
* Monitors operational duties of platform staff
* Prepares management reports as required
* Ensures adherence to bank policy and procedures including: dress code, security, compliance, dual control and audits
* May serve as support for platform staff, e. opening deposit accounts, taking loan applications, handling safety deposit boxes
* Acts as security contact for branch personnel
* With support from the Branch Manager will select, develop, coach and mentor a competent work force.
* Conduct quarterly service/sales meetings
* Ensure operational soundness of the Branch
* Aim for Mystery Shop scores of 90% or better
* Ensure 100% cross-training standards
* Conduct timely performance evaluations
* Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
* Provide assistance to other employees by liaising with them through healthy and positive interactions
* Be involved in performing marketing endeavors/efforts
* Continuously update skills by participating in professional training
* Seek opportunities to improve skills through cross-training offered by the Bank
* All other tasks, responsibilities or duties, as directed by management
**OTHER SKILLS/QUALIFICATIONS:**
* Pro-active, self-starter, take initiative, take charge, ambitious
* Problem solver, resourceful, independent
* Must be able to work at a faster than average pace and able to multi-task.
* Must have the ability to perform mathematical calculations necessary to execute the duties of the job
* Must be able to make sound decisions, have the ability to recognize potential problems, and take corrective action
* Must stay abreast of department and company policies/changes and be adaptable to those changes
* Regular attendance is necessary
* Optimistic, enthusiastic, and persuasive
* Confident, competitive, communicative
* Must have strong communication skills characterized by excellent writing and speaking skills
* Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
* Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
* Must have good knowledge of business English, including spelling and punctuation
* Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
* Must be well-organized, accurate, and attentive to detail
* Must be cooperative and willing to assist coworkers and customers on a regular basis
* Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
* Must possess excellent multi-tasking skills and be able to function well under pressure
* Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
* Must have a keen eye for detail and follow instructions to the letter
* Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
**ESSENTIAL PHYSICAL DEMANDS:**
* Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
* Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
* Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch
* Must be able to use hands and fingers to count money throughout each workday
* Must be able to hear and communicate with coworkers and customers throughout the day
* May need to lift up to 25 pounds one to two times a day to perform job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.
**WORK ENVIRONMENT:**
* Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Banks grooming and dress codes
* Must demonstrate excellent interpersonal skills with customers and coworkers
* Must be willing to function as a team member
* Must be willing to demonstrate commitment to CenterState Banks mission and goals
**MINIMUM QUALIFICATIONS:**
* Bachelors Degree or 3-5 years equivalent work experience
* Computer Literacy
* 1-2 years Supervisory experience
* Broad knowledge of operating policies and procedures Desired:
* Experience in Sales/Sales Management
* Experience in Consumer Lending
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
**Travel Required**
No . **Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**