Call Center Representative - Bilingual

Job Details

Job Details

Job Location
Clinical Support Center - Greenbelt, MD

Position Type
Full Time

Salary Range
$16.00 - $18.00 Hourly

Travel Percentage
None

Description

We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019!

As the nationally recognized leader in the treatment of vein disease and venous insufficiency, CVR's hiring philosophy is simple: Attract and train the most qualified individuals and provide them the opportunity to strive for excellence and advance their career goals.

Why work with CVR:

• Eligible for department bonus
• Accumulate 13 days of PTO in the first year
• 8 paid holidays
• Tuition reimbursement
• Continued growth and development opportunities

The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients as well as outbound calls to patients and prospects for all purposes where patient communication is needed. The PSC's maximize patient satisfaction and CVR revenues through the highest possible conversion of calls from new patients to a scheduled treatment plan and by maximizing patient retention by tracking patient's treatment from the Inquiry call to the completion of treatment.

Job Type: Full-time

Pay: $16 - $18 per hour

Schedule:

• Mon-Fri 9:30am - 6pm

Duties and Responsibilities:

• Maintain company expectations for conversion of inquiry calls to a booked new patients
• Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
• Obtain marketing data for inquiry sources.
• Obtain patient email addresses.
• Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.

YOU MAY ALSO ASSIST WITH:

• Making calls to Prospects who did not convert to a new patient
• When scheduling the treatment plan for patients that did not convert to an Ablation, ensure the Pre-certification form is sent to the Precertification Department for all accounts that require authorization prior to services being rendered.
• Call no shows/cancellations, and confirm appointments two days out
• Ensure Tasks are worked and completed daily
• Distribute new patient paperwork

Qualifications

Minimum Requirements:

• Bilingual in Spanish required
• High school diploma or equivalent
• Minimum 1 year of experience in customer service
• Prior call center experience preferred

 Center for Vein Restoration

 06/01/2024

 Greenbelt,MD