Job Details
** Front Desk Reception-Full Time-Novi**
**Job Category****:** Skilled **Requisition Number****:** FRONT001449 Showing 1 location **Job Details**
**Description**
**What we are looking for:**
As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Front Desk Representatives play a key role in representing the agency, often serving as a first impression to individuals served and visitors. They are trusted to ensure a friendly and welcoming environment and to provide the best customer service possible. We are seeking customer service-oriented candidates who take pride in providing kind and compassionate service. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day.
**Whats in it for you:**
* We serve individuals living with behavioral health and substance use disorders. As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the people we serve.
* CNS Healthcare provides a comprehensive total rewards program to support our team members including: a 403(b)-retirement plan with company match; comprehensive medical, dental and vision insurance; employer sponsored life insurance; short- and long-term disability insurance; a generous PTO program; paid parental leave; Employee Assistance Program; tuition reimbursement; and much more!
* Behavioral health and substance use disorder services are needed now more than ever, offering our team members a secure job and opportunities to grow alongside CNS Healthcare.
* Have an opportunity to join one or more of our committees to help shape the future of our organization including our Cultural Diversity, Equity and Inclusion Committee; our LGBTQIA+ Committee; and more!
Please see below for a summary of job responsibilities and qualifications!
**Essential Responsibilities**
* Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
* Check-out individuals served including scheduling appointments
* Collect and document insurance information
* Assist with coordinating transportation and other services for the people we serve
* Maintain the reception area in a neat, orderly, and welcoming manner
* Review and update information in electronic health record system as needed
* Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
* Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff
* Reference and maintain up-to-date relevant agency resources to ensure appropriate call handling including, but not limited to; calendars, office schedules, program directories, and team rosters
* Provide coverage and support of other customer care team functions as needed
* Performs other related duties as assigned
**Required Education, Skills and Experience**
* High School Diploma or General Education Diploma (GED)
* A minimum of 1 year of experience in an office setting
* Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
* Proficiency in word processing, data entry, and telephone skills
* Ability to be forward thinking and take initiative to accomplish goals and objectives
* Ability to use discretion and judgement when handling matters of a sensitive or confidential nature.
**Preferred Education, Skills, and Experience**
* Experience working in a medical office setting
* Experience working with individuals with behavioral health and substance use disorders
* Experience with Microsoft Office products
* Experience with electronic health records (EHRs)
* Bilingual
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)