Job Details
**Summary:**
As first contact for every member and guest, a positive warm welcoming presence at the podium sets the stage for each experience. To engage the members while assisting to tables and always a grateful thank you to all upon exit. Being willing to help and assist in the dining room to provide exceptional service.
The lead host/ess will set the tone for the entire exceptional experience in the dining room as our members arrive and depart. The Lead Host will be impeccably groomed and present the face of the outlet for arriving members. The Lead Host will:
* Make reservations via phone and on the computer
* Make reservation calls to confirm existing reservations
* Have excellent interpersonal skills, both in-person and via the telephone
* Assist the Clubhouse F&B General Manager as well as CH Prime Management team in communicating the outlet members only policy, as well as dress code standards that are unique to CH Prime and the CH Lounge
**Essential Duties and Responsibilities:**
* Assist in preparing dining room for service
* Complete side work duties.
* Confirm and prepare for any reservations
* Assist management with table assignments and be knowledgeable about member preferences
* Assist service staff in order to successfully serve our members and guests.
* Help in the daily upkeep of restaurant, front and back, including light cleaning and organization
* Full menu knowledge to answer questions over the phone and in person
**Qualifications:**
Friendly and outgoing, with a positive attitude to provide exceptional service to all our members/guests.
**Education and/or Experience:**
High School Diploma
1-3 years experience working in a restaurant as a supporting position.
**Language Skills:**
Must be able to comprehend and speak the English language in order to communicate with co-workers and fully understand job assignments, as well as communicate clearly with our members
**Reasoning Ability**
Ability to present a warm and welcoming demeanor and maintain that positive outlook in stressful conditions.
**Certificates, Licenses, Registrations**
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:
* Must be able to stand for long periods of time.
* Must be able to reach, grab and lift objects over shoulder height
* Must be able to squat and kneel down on regular basis
* Must be able to bend & twist upper body to reach up, down or side-ways on regular basis
* Must be able to carry 30 lbs.
**Work Environment:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Be a team player and provide lateral service.
* Follow Ocean Reef Club Associate Handbook and Quality Job Standards
* Be willing and able to work when needed, including weekends, nights & holidays
**Attendance, Appearance and Conduct:**
Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.
Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.
As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.
**Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.**
Company : Ocean Reef Club
Position : Lead Host
Status : Seasonal
Shift : First (Day), Second (Afternoon)
Req # : 6661319
Date Posted : December 10, 2021
Location : Food and Beverage Administration, Key Largo, US, FL, 33037
Job Category : Food and Beverage Administration
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