Job Details
**Food Safety Manager**
Salary range: $75,458 - $80,829
**Key Purpose**
Guckenheimer is seeking a Key Account Food Safety Specialist to support operational teams and ensure that Key Account strategies are aligned with ISS North America (NAM)/Guckenheimer deliverables to mitigate risk and exceed safe food handling practices. This person works with the Key Account to better understand their needs and future strategies and to be a single point of contact for the Key Accounts food safety needs and execution. The ideal candidate will possess demonstrated expertise and experience in food safety, high attention to detail, follow through and possess the ability to train team members. Routine interaction with front line teams, managers and clients is anticipated.
**Success Criteria**
* Review all third-part inspection results in a timely manner and provide immediate feedback and support to operations
* Initiate appropriate corrective actions to ensure that progress is made toward compliance with approve brand standards
* Manage the investigation and resolution of all food-related illness complaints along with non-conforming product complaints
* Implement and maintain regulations within several jurisdictions throughout the US. Interface with these agencies to accomplish set goals - maintain records in accordance with food safety regulations
* Manage allergen compliance within the broader food safety
* Conduct surveys of facilities to ensure compliance, identify training opportunities and drive continuous improvement
* Interpret complex regulations, make concise arguments, and provide clear recommendations to help an organization achieve and maintain compliance
* Actively identifies and mitigates risk while developing programs and policies with regards to food safety that will support the organizational objectives
* Work cross functionally with diverse stakeholders including business executives, front line team members, chefs, regulatory organizations, and health authorities who have different goals and priorities
* Actively work alongside operational teams to educate food-handlers on safe food and health policies, identify complex problems and develop and evaluate corrective options, implement solutions, and measure effectiveness
* Develop plans, execute, and assist proper growth-oriented programs for enhancement of continued operational excellence. Provide organizational reporting to senior management on the KPIs for the program
* Coordinate with Procurement for HACCP compliance in the supply chain.
* Monitor NSF auditing for risk mitigation
* Deliver timely communication on business impacting events including opportunities and best practices to assist operational teams in their day-to-day functions
* Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, including new tools and ideas that provide service delivery efficiencies
* Perform additional duties as required
**Ideal Candidate Experience**
* 7-10 years experience in the field - prior experience as a Licensed Environmental Public Health or Registered Sanitarian a plus
* Bachelors degree (Hospitality Management, Food Science, Nutrition, Culinary Arts, or other Science degree)
* Professional Food Safety Certification -(CP-FS)
* Experience in Public Health a plus
* Working knowledge of NSF standards, ISO22000 or FSSC 22000
* Current SERV Safe certification and proctor
* Prior experience creating and implementing Food Safety SOPs
* Broad and comprehensive understanding of the regulatory environment and working knowledge of food safety practices
* Working knowledge of several jurisdictions in the US to implement and maintain regulations within their domain.
* Demonstrated team player committed to working in a quality environment
* Experience working with an allergen management program
* Strong knowledge of Google and MS Office Suites
* Excellent verbal, written, and organizational skills required
**Key Accountabilities**
* Must be able to manage several locations (35+) working both virtually and on site
* Provide clear and constructive feedback in a positive manner
* Thrives in an autonomous working environment
* Capable of being detail oriented while focusing on the big picture
* Ability to organize and prioritize work based on urgency, efficiency, and other factors
* Uses critical thinking skills to expedite decision making and problem solving
* Flexibility and adaptability
* Able to influence others outside of your control
* Track record of ongoing education in this field
* Professional acumen
* Highly collaborative and strong interpersonal skills
**Physical Demands & Work Environment**
* Work is performed in a virtual and on-site setting
* There is an expectation that this person must be in office a minimum of three days per week in one of the following cities: San Francisco, Los Angeles, Austin, Boulder, Atlanta.
* Must be able to lift a minimum of 25lbs
* Must be able to work on their feet 7.5 hours per day excluding breaks
* This job will require national travel 30% of the time
*As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.*
*ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think, and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.*