Job Details
Customer Care Specialists
Description Summary: The primary role of the Customer Success Center Representatives is to answer inbound ArbiterSports and ArbiterPay phone calls, reply to emails from our clients and help with special projects as defined by their manager.
Responsibilities:
Primary responsibility for answering phone calls for ArbiterSports & ArbiterPay with a polite and attentive attitude within defined service levels.
Complete assigned emails under the Success Center inbox within 24 hours of receiving it
Maintain a polite and informative attitude while helping clients on phone calls
Build strong client relationships as a representative of ArbiterSports
Responsible for follow-up with assigning clients as needed to ensure the ArbiterSports connection.
Follow strong customer service practices to maintain the strong relationship between the Company and the client.
Escalate issues to management when Customer Success Center Representative is unable to resolve the client's situation.
Required Skills:
0-1-year experience with inbound customer call center other customer service role.
Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service.
Ability to quickly learn a complex software application and help users with questions
Strong written and verbal communication skills
Basic knowledge of major internet browsers and Microsoft Excel and Word
Organizational skills to maintain clear communication on projects with clients and peers
Able to stay calm and properly assist customers who are upset.
Ability to type at least 35 words per minute.