Job Details
**Customer Service Representative II**
* 2337 N Penn Rd, Hatfield, PA 19440, USA
* Full-time
**Company Description**
Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
It is our unique capability of providing a one-source, full-service solution to handle multiple waste streams from a single customer that separates us from the competition. Our processes are detailed, our due diligence is tireless, and our results provide unmatched recycling solutions for our customers with the utmost in customer service.
Every day Clean Earth takes a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. Allow our team of experts to provide a customized waste disposal and recycling solution for your company, tailored to your needs, and your goals.
**Job Description**
Put your great attention to detail to work as a Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, youll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. Youll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction
**Primary Responsibilities (Essential Functions):**
* Responsible for managing and identifying customers needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
* Conduct research and work cross functionally to resolve or escalate problems.
* Actively manage multiple customers assigned to the team members queue including communications and logistical activities as they relate to the specific customer service.
* Coordinate with cross functional teams to assign tasks to the correct departments.
* Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers needs.
* Maintain thorough and updated customer records.
* Prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
* Assist Finance with collections as required.
* Regularly review, analyze, and prepare reports on the status of customers orders
* Responsible for all case management tied to the team members assigned accounts.
* Conduct proactive calls to ensure ongoing communication with existing customers.
* Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
**Qualifications**
**Basic Required Qualifications:**
* Bachelors degree coupled with 3+ years of work experience in an account management or customer service role. **OR**
* High School Diploma or GED coupled with 5+ years of experience in an account management or customer service role. **AND**
* Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.
* Ability to maintain a high level of accuracy in details.
* Excellent verbal and written communication skills in English.
* Strong phone contact handling skills and active listening.
* Self-directed with the ability to work on multiple projects with competing priorities and deadline.
**Preferred Qualifications:**
* Bachelors degree in Chemistry, Environmental Studies or Biology.
* Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
* Knowledge of Salesforce, Ariba or Coupa systems.
* Experience administering and reviewing service contracts.
* Ability to lead account-specific projects.
**Additional Information**
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) ###-#### and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. *This line is dedicated to disability applications only. No other inquiries will receive a response.*
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