Job Details
**2nd Shift Customer Service Representative Energy New Jersey**
** Administrative**
RCS has an immediate need for a 2nd Shift Call Center Representatives in New Jersey with the option of full time or part time. Day would conclude around 8:00PM or 9:00PM. This is a long-term contract assignment with an anticipated length of 3 years. Our client is seeking an outgoing, self-motivated individual looking for a company where they can continue to grow their skill set! RCS offers a competitive salary and an excellent benefits package.
****COVID-19 Vaccination****
In keeping with applicable laws, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Full vaccination will be required by December 1st, 2021 and proof of vaccination must be presented by start date, whichever is earlier.
**Who We Are**
RCS Corporation is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.
****Our Client****
Our client is an is a leading energy efficiency company. They help businesses and individuals reduce energy use and lower their utility bills through energy programs that they design, market and implement. They achieve all this through financial incentives, education and energy management strategies and solutions.
****Overview****
We are looking for a talented individualto join our clients team as a Project Assistant Energy Efficiency! We are looking for individuals who want to make a mark in the energy-efficiency industry will find what they're seeking as a Project Assistant in New Jersey. Our client is the leading energy efficiency company in North America. They help thousands of businesses and individuals reduce energy use and lower bills through the energy programs that we design, market, implement and measure. They are a smart, fast, unified team dedicated to making a positive impact on the global energy landscape.
****Key Responsibilities****
* Deliver first contact resolution and positive interactions when connecting with program participants through phone calls (inbound and outbound), chat, emails, and mail.
* Complete data entry and validation to process incentives.
* Be friendly, professional, and genuinely interested in fulfilling the needs of customers.
* Uphold our Clients ideals and foster a high-energy, team-focused environment built on positive interactions.
* Complete inbound and outbound calls to existing customers to address various customer-related needs. Examples may include appointment scheduling, providing general program information, resolving customer complaints, and walking a customer through a rebate process.
* Complete assigned outbound calls to retain customers or to make new offers to utility customers. Other outbound calls as needed.
* Accurately document and update customer records in the correct computer system.
* Key in data from submitted forms and validate data against databases.
* Follow process flows, scripting, FAQs, and procedural documents to ensure accurate information is provided. Become an SME in the programs you support.
* Maintain high performance in all KPIs for your programs.
* Maintain high levels of confidentiality.
* Offer process improvement suggestions to improve the customer experience.
* Various administrative duties as assigned.
****Minimum Requirements****
* High School Diploma or GED
* Experience in customer service
* Must foster a safe and inclusive work environment
* High reliability regarding attendance and punctuality
* Proficient in Windows based computer programs
* Excellent listening, telephone, verbal, and written communication skills
* Must be a New Jersey resident
* Must be bilingual Spanish/English
****Preferred Requirements****
* Experience in an inbound/outbound sales environment
* Ability to work flexible hours, split shifts
* Bilingual; English/Spanish
***RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.***