Job Details
Who you are:
The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions. This position can require overtime hours, as needed, in times of increased workload.
ABOUT OUR CLIENT:
Our client NEOlab, or New England Orthodontic Laboratory, is a family-owned and family-run orthodontics manufacturer serving the Boston area. They are located in Andover, MA and are home to more than 120 employees.
Duties and Responsibilities:
- Input patient data from doctors' prescriptions for orthodontic models or appliances
- Field phone inquiries and operate a multi-line phone system
- Make phone calls to doctor's offices to clarify or request missing information
- Help with remakes and repairs when needed
- Use UPS World Ship
- Ability to multitask and cross train when needed in other areas
- Follow detailed directions
- Problem solve as needed
- Learn when to ask for assistance and when to independently make decisions
- Work as a team player
- Work in a fast-paced manufacturing environment
- Work in a stationary position for several hours at a time
- Look at a computer screen for several hours at a time
MINIMUM EDUCATION AND WORK EXPERIENCE- Detailed orientated
- Great work ethic
- Professional phone presentation
- Time management skills
- Must have a positive attitude and work well with others.