Job Details
**Customer Support Specialist (Remote)**
* Minneapolis, MN, USA
* Employees can work remotely
* Full-time
**Company Description**
At HomeValet we're building a team to revolutionize the e-commerce delivery experience. As part of our team, you'll have the opportunity to help build a product and platform that will be used daily by millions of consumers in the US and across the world. Our platform provides contactless home delivery of groceries, packages, and medicine, connecting online retailers and couriers with a secure, temperature-controlled Smart Box outside of consumers' homes.
HomeValet is a remote-first company with offices in Tysons Corner, VA, Minneapolis, MN, and Evansville, IN.
**Job Description**
As an early member of the HomeValet Customer Support team, youll work closely with the product, software, hardware, and experience teams to resolve customer issues, identify potential product enhancements, and deliver a best-in-class support experience to our customers.
Were looking for someone who is an empathetic, thoughtful communicator. You genuinely care about customers and know that good support is more than just grinding through the ticket queue. Whether youre educating on a product feature or gathering information to research a potential bug, your focus on the customer always shines through.
In addition to being customer-centric, the ideal candidate is also tech-savvy and curious. The answer to a customer issue may not always be obvious. Still, you enjoy identifying patterns, learning about our technology, and working cross-functionally to get to the bottom of every case.
As a remote-first company, we expect HomeValet employees to be self-motivated and take the initiative when we see something that needs doing. We also all wear a lot of hats. If theres something youre good at or passionate about, well find a way for you to be able to do it.
Its important that as the company and team continue to grow, you grow along with us.
**Job Responsibilities**
* Provide friendly, personable responses to customer contacts via phone, chat, and email
* Capture customer feedback, troubleshoot technical issues, and track resolutions in Zendesk
* Assist in creating internal and external documentation
* Become a subject matter expert in HomeValet products and services
* Champion the voice of the customer by surfacing areas for product growth to the broader team
**Qualifications**
**Must Haves**
* 2+ years of Customer Support experience
* Excellent communication skills (both written and verbal)
* Comfort working in a fast-paced, startup environment
* Availability during West Coast business hours (9 am -5 pm, Pacific)
* A stable, high-speed home internet connection
* A quiet space where you can take customer calls
**Pluses**
* Proficiency in providing synchronous support via phone and live chat
* Previous experience supporting consumer electronics products, IoT devices, etc.
* Familiarity with tools such as Zendesk, Jira/Confluence, Shopify, GSuite, and Slack
**Additional Information**
HomeValet offers a competitive employee compensation and benefits package that includes base salary, medical, dental, and vision insurance, life insurance, 401k program, and starts employees with 20 days of PTO.
HomeValet is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.
You must be authorized to work in the United States.
Customer Support Specialist (Remote)
* Minneapolis, MN, USA
* Full-time